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Responsibilities
ABOUT THE ROLE:We are looking for a qualified Technical Account Manager to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction. You will be partnered with our account executive and engagement management teams to serve as the bridge between sales and operations. As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals. Ultimately, you should be able to provide technical, product and business knowledge to support the sales process and strengthen customer relationships.RESPONSIBILITIES:provide technical support for customers to support pre-sales and post-sales processesaddress all product-related queries on timetrain customers to use products effectivelyprovide developers with customers’ feedback to help identify potential new features or productsreport on product performanceidentify solutions to reduce support costsanalyze customers’ needs and suggest upgrades or additional features to meet their requirementsliaise with the sales department to win new business and increase salesestablish best practiceskeep track of sales performance metricsperform other duties as needed by the roleREQUIREMENTS:On day one, we'll expect you to...have IT MSP, ITSM, or IT Manager 4+ yearshave 2+ years proven work experience as a Sales Engineerhave experience working with SaaS companiespossess solid technical background with hands on experience in digital technologieshave familiarity with software and front-end developmentpossesses an ability to gasp customers’ needs and suggest timely solutionshave excellent verbal and written communication skillshave strong analytical and problem-solving skillshave BSc degree in Computer Science or relevant fieldhave a fully functional and up-to-date computer with which to perform dutiesbe willing to install next-generation endpoint protection on the computerbe a current resident of the Philippines and can perform work from therebe willing to work in US Pacific time zone or client time zoneNOTE: This is a remote (work from home) job
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