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Posted 6 months ago
Requirements and responsibilities
About CryptioWe’re Cryptio. We build infrastructure to bring financial integrity to the crypto economy. Our enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations.We’re trusted by leaders like Circle, Societe Generale, Uniswap, Gemini, and the Government of El Salvador. We’ve raised 26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay.The roleWe’re excited to be expanding our Customer Support Executive CSE team and are seeking two passionate individuals to join us! This is an excellent opportunity for crypto-native problem solvers to help some of the world’s largest institutions, stablecoin issuers, and DeFi projects get the most out of Cryptio’s enterprise-grade back-office platform.What you’ll doThis isn’t just answering tickets. It’s about becoming the go to expert for our customers, guiding them through complex issues, and shaping how we scale Customer Operations.Deliver fast, empathetic, effective support via PlainPartner with Product, Engineering, and Sales to resolve issues and surface customer insightsReport bugs, share feature requests, and champion the customer’s voice in product discussionsDevelop deep product expertise and help teammates with best practices and workaroundsOwn projects that improve our processes, documentation, and help center experienceDrive measurable improvements to time to resolution and customer confidenceToolsPlain, Incident.io, Linear, Notion, Slack to name a fewWe’re looking for someone whoIs crypto native and can walk through an on chain transaction (for example on Etherscan)Thrives on complexity over volume and is comfortable owning a tough ticket for days if neededCommunicates clearly and over communicates in remote settings, with a strong bias to actionHas excellent customer communication skills and enjoys digging into technical detailsIs coachable, takes ownership, and shows initiativeBonus experience with accounting, reconciliation, or finance workflowsWhy you’ll love this roleWork with top stablecoin, DeFi, and banking clients, guiding them through crypto financeGo beyond support by improving processes, tools, and customer experienceCollaborate with Product, Sales, and Engineering to shape the roadmap and customer experienceGain exposure to diverse crypto business models, including exchanges, custodians, wallets, foundations, miners, and gamingExperience an intense but supportive ramp-up with mentorship, structured feedback, and a collaborative teamEnjoy 100% remote work with occasional travel to our Paris or London hubsInterview processHere’s what to expect as we get to know each otherTalent Screen 15-30 min: An introductory video call to discuss your application, clarify the responsibilities of the role, and answer any questions you may have about CryptioHiring Manager Interview 30 min: A deeper conversation to explore your experience in crypto and customer supportTake-Home Case: Complete an assignment based on a realistic support scenarioCase Presentation 60 min: Present your case to the hiring manager and the head of customer supportOfferPerksRemote or Hybrid working25 days paid holiday plus bank holidaysOne additional day of annual leave each year, up to 30 total daysYour birth offMental health resources, wellbeing programs, and professional coachingFamily-friendly policiesFitness and wellness budgetMacBook Pro200 home office setup budgetTraining and development budgetwe have additional benefits depending on locationIf this sounds like you, we would love to hear from youAt Cryptio, we move fast and take ownership of outcomes. We learn from failures, celebrate wins, and let humility, curiosity, and a passion for crypto guide how we work. If you value collaboration and want to build with purpose, you’ll feel right at home here.
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