TrevorSpace Moderator
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Full-time
Legal agreement: Employment
Compensation USD28/hour
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6 months ago
Responsibilities
About TrevorThe Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years.Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values: Heart - We care deeply and commit to do what matters; Integrity - We build trust through our words and actions; Community - Together, we are an unstoppable force for good; Belonging - We serve as allies to the mission, and to each other; Progress - We continually move onward and upward.RoleRole: TrevorSpace Moderator (OVERNIGHT HOURS)Location: This role will be remote in the continental United States, Alaska, or HawaiiReports to: Senior Manager, TrevorSpace Trust & SafetyClassification: Non-Exempt Full TimeUnion Role? YesSalary Range: Starting at $28/hrSummaryTrevorSpace is a supportive, affirming online community for LGBTQ youth and their allies - and it is growing rapidly. The TrevorSpace Community Moderator will assist in the daily tasks of running TrevorSpace, focused on supporting TrevorSpace users with general tech functions and managing the upkeep of the TrevorSpace community. You will interact directly with TrevorSpace users and collaborate with The Trevor Project’s crisis services team to evaluate at-risk content.TrevorSpace operates 24/7/365, and this role requires non-standard working hours, with a 5-day workweek that will include at least one weekend day.In this role, you will see and handle situations involving violence, harm, suicide, self-injury, child sexual exploitation, bullying, harassment, hate speech, violent/graphic content, sexual solicitation, cybersecurity, account integrity, and protection of minors. Additionally, you will be required to work with various law enforcement agencies, as required.Roles and ResponsibilitiesPerform community management tasks and interact with users to help them use TrevorSpace. Examples of these tasks include approving user clubs, processing account deletions, and responding to users on the site itself.Assist with moderation to keep the community fun, safe, useful, and affirming, including reviewing users and content that were flagged by other users for unwanted/unsafe behaviorReview user content for potential violations of community guidelines.Thoughtfully and intentionally apply TrevorSpace guidelines to ensure community standardsMonitor TrevorSpace content for emerging risks and send digital resources to users posting content indicating suicidal ideationDocument and share user feedback and suggestions to improve the community, as well as trends/patterns among user conversationEnsure protocol is followed on the documentation and reporting of activity on TrevorSpaceEnsure the timely submission of reports and calls to law enforcement; child protective services; NCMEC; and other agencies as deemed necessaryContribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organizationContinually grow your LGBTQ competency and awarenessRespond to inquiries that come in within a timely mannerWork with emergency services to send support to youth in crisisFacilitate discussion with users when appropriateDemonstrate fair, ethical, and equitable business practicesLearn eagerly, share knowledge appropriately, and improve continuouslyDemonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelinesWork, communicate, and collaborate effectively with othersDemonstrate attention to detail and accuracy in all workDemonstrate a commitment to fostering and maintaining an environment of diversity, inclusion, and belongingOther relevant duties and responsibilities as assignedMinimum QualificationsExperience managing online communities, with a focus on harm reduction & user safetyExperience with online content moderationExperience understanding and implementing online policies related to trust & safetyExperience submitting reports to law enforcement; NCMEC; and child protective servicesProven collaborator who approaches all work and interactions with empathy and inclusion.Proven ability to listen and respond to develop mutual understandingProficiency in spoken and written EnglishWhy Trevor?Join a mission-driven organization where your work makes a real impact on the lives of LGBTQ+ young people—every single day.BenefitsComprehensive health coverage, including plans that support various gender affirmation care needsMental health resources, with access to virtual care and a variety of in and out of network options for support403(b) retirement plan with a 3% employer match, vesting over three yearsGenerous paid time off and company holidays to rest and rechargeEmployee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resourcesRemote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursementEligibilityApplicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position.UnionThis is a union position. The Trevor Project recently voluntarily recognized The Communications Workers of America (CWA) as the representative of certain employees for collective bargaining purposes, and this position is in the bargaining unit. The Trevor Project is currently negotiating the first collective bargaining agreement with the union that will cover the terms and conditions of employment for this position.Equal Employment Opportunity & AccessibilityThe Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. The Trevor Project complies with all applicable laws regarding equal opportunity in employment.The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please submit a request. Please do not disclose medical information in this form.