Merchant Services Associate at Five Star Call Centers | Torre
Merchant Services Associate
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Five Star Call Centers

Merchant Services Associate

Five Star Call Centers
Emma
Emma
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Full-time

Legal agreement: Employment

Compensation
USD15 - 16/hour
location_on
Remote (for United States residents)
Posted 9 months ago

Responsibilities

Job Description We are seeking an experienced Collections Agent to join our Merchant Support Team. The Merchant Support Associate is responsible for investigating, negotiating, collecting, and curing delinquent merchant accounts. This role blends customer service, collections, and creative problem-solving, offering unlimited earning potential through a competitive base rate plus collection-based incentives.Essential FunctionsReview, interpret, and apply the terms of company agreements when investigating, identifying, documenting, and resolving compliance-related issues.Analyze complex financial and repayment information.Perform skip tracing using internal systems and internet search tools.Communicate with merchants to identify reasons for ceased or inconsistent payments and review agreement terms based on historical payment volumes.Locate and notify merchants of breached accounts via phone, email, text, and mail to solicit payment or cure breaches.Negotiate payments and establish payment arrangements in accordance with company policies and the merchant’s financial situation.Request and process alternative payment methods, including wire transfers, overnight certified funds, and personal or business credit cards.Accurately document all merchant interactions and account activity.Scan and upload all internal and external documentation to merchant accounts.Required Education and ExperiencePrior collections experience preferred.Professional, articulate phone presence with the ability to remain calm and diplomatic in high-pressure situations.Strong written communication skills.Ability to research merchant accounts, analyze repayment streams, and resolve disputes efficiently while prioritizing customer retention.Proven negotiation and skip tracing skills.Proficiency in Microsoft Word, Excel, and standard office equipment (scanner, fax, copier).Strong attention to detail with the ability to identify errors, meet deadlines, and manage multiple priorities.Adaptable, flexible, and comfortable working in a team-oriented environment.Salary Range $15 - $15 an hourStarting pay - $15/hr plus shift differential(extra $1/hr nights & wkds) + incentives on collectionsWorking hours - 9:00am-6:00pm (EST) ; Work Days - M-FPaid Training - typically 1 week in length from 9:00am-6:00pm Mon-Fri (EST)Status - Full Time 40 hours, Benefit eligible 1st of month after 60 daysClosing Description Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.AI Disclaimer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.How to Apply Apply for this job
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