E-commerce Account Manager at Riverbend Consulting | Torre
E-commerce Account Manager
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Riverbend Consulting

E-commerce Account Manager

Riverbend Consulting
Posted by
Leah Gervais
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Freelance
Recurrent
Compensation USD3k/month
Non-negotiable
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Remote (for Brazil residents)
Remote (for Colombia residents)
Remote (for Argentina residents)
Remote (for Panama residents)
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Visa sponsorship: No
Posted 10 months ago

Responsibilities

E-commerce Account Manager Client Experience Team | Riverbend Consulting Client Relationship Builder. Detail Driven. E-commerce Fluent. Riverbend Consulting helps e-commerce sellers and brands recover from setbacks and grow stronger. Our Account Manager ensures that growth by serving as the strategic liaison, advocate, and trusted advisor for our clients. This role guides clients through Amazon enforcement, maintains clarity amid complexity, and ensures clients feel supported every step of the way. You will own the client relationship, bringing structure, insight, and proactive communication to our valued clients and their business. You are fluent in Amazon’s and Walmart’s compliance ecosystem, skilled at translating enforcement issues into actionable steps, and committed to delivering a consistently exceptional client experience. Responsibilities * Serve as the primary point of contact for assigned clients and manage a caseload of several dozen clients. * Proactively communicate account status, including warnings, escalations, risks, and next steps. * Lead strategic quarterly tune-ups, delivering clear summaries of performance trends, enforcement outcomes, and upcoming risks/opportunities. * Collaborate with internal teams to interpret data, identify trends, and develop reporting content for client meetings. * Act as a liaison between Amazon/Walmart on behalf of clients and advocate for case clarity and resolution. * Translate Amazon call outcomes into clear action items for clients and internal teams. * Act as an escalation point for service issues, ensuring they are tracked and resolved promptly. Requirements * 2+ years of experience in account management, client services, or Amazon/Walmart seller support. Sales backgrounds will be considered as well. * Strong communication skills combining empathy, clarity, and professionalism. * Familiarity with e-commerce businesses, including seller issues, enforcement, and compliance requirements. * Ability to manage multiple client relationships with strong attention to detail. * Proactive problem-solving skills with the ability to anticipate risks and guide clients effectively. * Highly organized and self-directed, comfortable working across time zones. * Excellent written and spoken English.
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