Posted 7 months ago
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Responsibilities
About CRTV DON:
CRTV DON is a fast-growing UGC (User Generated Content) company connecting brands with top-tier creators. We are building a world-class creator network and we need sharp, organized, and people-first team members to help us scale.
About the Role:
We are looking for a reliable and proactive Virtual Assistant to support both our UGC creator community and our internal Creator Success team. You will be the first point of contact for creators who have questions, and a key operational support for our Creator Success Manager. This is a dynamic role that blends people communication with behind-the-scenes organization — no two days will look exactly the same.
What You Will Be Doing:
Creator Support:
- Serve as a primary point of contact for UGC creators, responding to their questions and concerns via Slack and Discord in a timely and professional manner.
- Help creators navigate processes, answer FAQs, and escalate issues to the Creator Success Manager when needed.
- Maintain a positive, helpful tone that reflects the CRTV DON brand.
Creator Success Manager Support:
- Assist the Creator Success Manager with day-to-day operational tasks as assigned.
- Review incoming UGC creator applications on Sideshift and build shortlists of top candidates based on defined criteria.
- Help track tasks, deadlines, and follow-ups using Monday.com and Google Calendar.
- Organize and maintain internal documentation and workflows.
What We Are Looking For:
- Excellent written and verbal English communication skills — this is non-negotiable.
- Strong organizational skills and attention to detail.
- A self-starter who can work independently and manage their own time during EST business hours.
- Comfortable working across multiple tools simultaneously (Slack, Discord, Monday.com, Google Calendar).
- Interest in or familiarity with the UGC/creator economy space is a big plus.
- Previous VA, customer support, or community management experience is a plus but not required.
This job post is closed.