About Ashling PartnersAshling Partners is leading the charge in the intelligent automation and agentic AI revolution! We empower clients to enhance productivity and employee engagement by harnessing the power of intelligent process automation, RPA, Process Intelligence, agentic AI, data capture/OCR, and Machine Learning technologies. Our team utilizes lean agile principles to ensure automation gains are sustainable and serve as a catalyst for digital innovation.Founded by veterans in business process improvement and technology, Ashling Partners is committed to providing meaningful work for our employees while delivering tangible value to our clients in a sustainable, continuous manner. We prioritize progress over perfection and are dedicated to fostering a positive, appreciative, and fun culture. Proudly listed on the INC Best Workplace list for 2021, and #4 on Crain's Chicago Fast 50 for 2024, we continue to strive for excellence.Our rapidly expanding organization is making waves globally, establishing ourselves as the premier boutique in intelligent automation. We are seeking life-long learners and servant-leaders who are passionate about innovation and the future of work. If this sounds like the perfect place for you, we would love to meet you!Role Overview:Ashling is seeking an experienced Client Principal to join our U.S. team. This role will focus on clients within Banking & Financial Services or Manufacturing, bringing deep industry expertise and credibility to drive strategic automation and agentic AI initiatives.This is a senior, client-facing leadership role responsible for account growth, delivery oversight, executive relationship management, and strategic advisory. If you bring strong domain expertise and a passion for helping organizations modernize through intelligent automation, we want to connect!What You Will Do:Serve as primary point of contact with assigned customers and liaise between customers and internal project teamSupport intelligent automation and AI clients by providing answers, expertise, and insights as neededCreate Business Cases and ROI for all automation and AI projectsCollaborate with the project team to ensure customers' requirements are accurately captured for automation and AI projectsBe familiar with RPA and Agentic AI platforms enhance knowledge of how automation and AI works and to better inform customers on intelligent automation capabilitiesSupport the governance of the RPA and AI programsDevelop and maintain project plans, schedules, risk plan mitigation, metrics and financial projections for each automationResponsible for keeping stakeholders informed of project status and issuesResponsible for revenue under management and growth within existing client accounts.Accountable for high client NPS (net promoter score) to ensure we deliver quality, excellence and valueMaintain a portfolio of clients, sometimes doing the work of a Senior BA while also managing the delivery team (other business analysts and technical resources), setting pace and milestones, communicating risks and issues, ensuring client needs are met.Support growth team by scoping project complexity and total hours needed across the delivery teamAccountable for project profitability and future growthConduct site visits to RPA and AI clients, travel up to 25-50% when warrantedWhat You Will Bring:Bachelor's degree or equivalent experiencePrevious experience in Business / Systems Analysis or Quality AssurancePrevious experience with project management, managing multiple projects at a timeLean, Six Sigma, or general Business Process Improvement experienceExperience with automation Tools such as UiPath, Automation Anywhere, Blue Prism a plusExperience with Hyperscaler platforms like Microsoft, Google, and AWSProven experience in eliciting requirements and testingAdvanced knowledge in generating process documentation including process flows, as-is/to-be documentation, and process design documentsStrong attention to detailExcellent presentation skillsStrong written and verbal communication skills including technical writing skillsFluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)CORE COMPENTENCIESLifelong learner mindsetStrong analytical and problem-solving skillsStrong communication and management skillsUnderstanding of Agile SDLCWhy Ashling PartnersAt Ashling Partners, we strive to provide meaningful work in a positive, appreciative and fun culture for our own team. All firm members are referred to as Ohana, the Hawaiian word for family, with regards to extended family beyond relatives. The concept emphasizes that extended families are bound together by a common belief, attitude or purpose and members must cooperate and remember one another.Lifelong Learning - In the intelligent automation and AI space change happens fast, in order to support that change, Ashling has developed a culture that enables lifelong learners to continuously develop their skill sets.Diversity of Thought, Culture, Background & Identity – We build diversity, equity, and inclusion capabilities into all facets of our business to support innovation, creativity, and our global growth objectives.Consistently Innovate with Cutting Edge Technology – We offer a continuous model for performance improvement and the opportunity to work with best of breed automation technology stacks.Provide Servant-Based Leadership – We believe the leader's role is to serve the organization, not the other way around.Practice Stewardship – We work together as peers, regardless of a person's formal role or authority in the organization.Be Entrepreneurial in Management – We empower people to bring ideas and challenge them with the responsibility to make them successful.Offer Open-Book Finance – We give everyone the opportunity to see the books, how we are being measured and what our score is, so they can feel empowered to impact success.Provide the Best Service – We may not be the cheapest, but we will deliver the best value to our clients.Make Data-Driven Decisions – We are a data-driven organization internally and externally.Be a fun place to work - We provide a positive, appreciative and fun culture.What Sets Us Apart: Quarterly book allotment (any book of your choice, no cap!)Uncapped training allotmentUnlimited holidaysUnlimited PTO!Immediate 401K contributions
