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Responsibilities
About GoodLeapGoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.The Performance Development Manager is responsible for leading all post-training, nesting, and ongoing development programs for the Collections team. This role ensures newly trained agents successfully transition into production, provides targeted coaching for bottom performers, manages training calibrations, and delivers continuous education to strengthen performance, quality, and consistency across all teams.This leader will mentor agents and managers, support struggling teams, respond to agent questions, and drive a culture of continuous learning. The Performance Development Manager plays a critical role in accelerating ramp-up, closing performance gaps, and improving overall departmental results.
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