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Responsibilities
Own a portfolio of mid-market accounts; serve as the primary contact responsible for day-to-day client engagement, retention, and renewalBuild and maintain relationships with key stakeholders and decision-makers; maintain regular touchpoints and active engagement across the contract lifecycleDevelop and execute account plans with a focus on retention, optimization, and incremental growth; participate in QBRs and account review cyclesManage a rolling renewal pipeline with 90-day forecast visibility; surface at-risk accounts early and coordinate with support and consulting as neededIdentify and progress cross-sell and upsell opportunities within the account base; partner with overlay resources to advance complex opportunitiesPursue net-new business opportunities within the assigned territory; retention and expansion are the primary focus, but this role is expected to develop new logo pipeline and close net-new deals where opportunities ariseMaintain accurate opportunity, activity, and forecast data in CRM; deliver timely and transparent reporting to sales managementTravel to client sites to support relationship development, account reviews, and renewal conversationsDevelop working knowledge of Veradigm's product and service portfolio and the healthcare market context relevant to assigned accountsKPIs: Net Revenue Retention • Gross Renewal Rate • Expansion Revenue • New Logo ACV • Quota Attainment % • NPSCompensation Range:$81,000-$107,650Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.Enhancing Lives and Building CareersVeradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.Visa Sponsorship is not offered for this position.
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