Job DescriptionWe are looking for a Bilingual Intake & Customer Service Representative to join our team in a fully remote position. Candidates can be based anywhere in Latin America.We’re looking for someone who is professional, friendly, proactive, and comfortable communicating with both potential new clients and existing clients over the phone.Key ResponsibilitiesAnswer incoming calls promptly and professionallyConduct intake for potential new clientsGather and accurately document client informationProvide excellent customer service to existing clientsIdentify callers’ needs and route them to the appropriate team when necessaryProvide a professional and positive experience from the first point of contactRequirementsAdvanced English proficiency (C1 or higher)Fluent SpanishExcellent verbal communication and active listening skillsStrong customer service skillsProfessional and confident phone presenceAbility to multitask and work in a fast-paced environmentReliable internet connection and appropriate remote work environmentPrevious intake, customer service, or call center experience is preferred but not required — training will be provided

Bilingual Intake & Customer Service Representative (English C1+ / Spanish) - Remote (Latin America)

Emma

Responsibilities

Skills wanted:

Language(s) required:

Andrea Rodriguez Cote

Andrea Rodriguez Cote

About The Berman Law Group:

www.bermanlawgroup.com/

Admin access needed