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Responsibilities
You've spent your career helping security teams get more from their technology. You understand what it takes to operationalize security tooling across an enterprise, and your credibility with customers comes from technical depth and hands-on problem solving. As a Technical Account Manager at Expel, you're the dedicated technical advisor for a portfolio of enterprise security programs. You drive platform adoption, deepen integrations into customers' security ecosystems, and ensure they get full value from their investment in Expel's managed detection and response service.You partner closely with Customer Success Managers, who own the commercial relationship and retention outcomes. Your role is to deliver technical depth and expertise that frees CSMs to focus on strategic and executive relationships. When incidents occur, you own the technical response coordination with customers. When integrations or troubleshooting challenges arise, you work to resolve them, escalating to senior team members when needed.Your success is measured by technical value realization within your accounts: adoption metrics, time-to-value, customer technical health scores, and your contribution to retention outcomes alongside your CSM partners. You work with enterprise accounts where the technical complexity and investment level warrant dedicated technical advisory support.What Expel can do for youExtend your network of security leaders across a wide variety of industriesPlug you in to customer missions that matter: keeping people safe and saving livesDeepen your expertise in the security market, and in particular security operationsSet you up to flex your consultative risk management and security strategy musclesProvide access to, hands down, the best security operations platform on the marketHelp you continue to gain experience with security technologies and methodologiesWhat you can do for ExpelDrive platform adoption and technical health metrics for assigned accounts, ensuring customers fully leverage Expel's capabilitiesBuild deep technical relationships with security practitioners, architects, and technical leaders who influence platform adoption and integration decisionsAdvise customers on security program improvements, detection strategies, and how to get more value from their technology investmentsHelp customers mature their use of Expel over time, expanding integrations and optimizing their configuration. Provide technical content and support for CSM-led quarterly business reviewsHandle troubleshooting and integration challenges, partnering with TSEs, Detection & Response, Engineering, and Product teams as needed; escalate complex issues to senior TAMsOwn technical incident response coordination with customers, managing the technical aspects of security incidents while CSMs handle executive communicationIdentify technical expansion opportunities (new integrations, additional coverage)Support and learn from more senior team members on the most complex technical challengesWhat you should bring with you5+ years of security industry experience, majority in consultative customer-facing rolesDeep technical expertise in two or more security product spaces (EDR, NDR, SIEM, Cloud security, IAM, etc.) and associated detection strategiesExperience in customer-facing technical roles (solutions engineering, professional services, technical consulting). Understanding of enterprise security operations and the challenges security teams faceStrong consultative skills; leads with listening, understands customer context before recommending solutions. Ability to communicate complex technical concepts to varied audiences, from SOC analysts to security directorsAdditional NotesThe base salary range for this role is between $114,300 USD and $165,700 USD, plus variable compensation and equity. While the full salary band reflects our long-term compensation framework, we're primarily targeting candidates between $130,000 and $155,000 based on experience, skills, and market data. This role has an 85/15 pay mix, resulting in targeted on-track earnings (OTE) of approximately $152,941 to $182,352 USD.We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You'll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.
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