Solutions Architect
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Full-time
Legal agreement: Employment
Compensation
USD115k - 152k/year
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9 days ago
Responsibilities
Smartsheet is looking for a Solutions Architect to drive quality, efficiency and customer satisfaction within our Professional Services’ business by leading customer conversations and assisting customers with developing, building, testing and deploying solutions that leverage Smartsheet, the Smartsheet API and integrations between Smartsheet and other products. The right candidate will have a passion for working with leading edge, web-based, and AI-powered technologies and a desire to deeply understand Smartsheet’s benefits, use cases, and business and technical elements.As a Solutions Architect, you will work with Smartsheet customers and partners on engagements to convert business requirements into Smartsheet solutions. Within this role, you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose solutions for use cases across different industries and business groups. The right candidate is a strong communicator, detail-oriented, and is motivated by both working independently and leading impactful customer conversations.You will report to the Director, Solution Architect. This is a remote eligible position and you may work remotely from anywhere in the US where Smartsheet is registered.You Will:Develop, build, test and deploy custom software solutions leveraging a wide array of Smartsheet product & third party APIsDesign and build AI-powered workflows and automations — leveraging LLMs, AI agents, and Smartsheet’s native AI capabilities — to solve customer problems that traditional configuration can’tLeverage AI coding assistants such as Claude Code to accelerate custom development, prototyping, and solution delivery across customer engagementsEvaluate emerging AI tools and techniques and apply them to accelerate time-to-value for customersLead technical consulting engagements that require custom software development by leading design sessions, defining technical requirements, and validating solution architecture against product best practicesDesign and document technical solutions aligned with client business objectivesPartner directly with customer teams throughout an engagement, embedding deeply enough in their workflows to translate real-world pain points into working solutions quicklyRapidly prototype and iterate on solutions in close collaboration with customers, refining scope and design based on hands-on feedback rather than waiting for formal review cyclesOwn solutions end-to-end — from initial discovery through deployment, adoption, and ongoing refinement in productionBuild reusable components, frameworks, and accelerators that can be extended and redeployed across future customer engagementsServe as the Smartsheet subject matter expert (SME) on Smartsheet product capabilities and AI-powered extensibility scenarios that leverage the APIManage all aspects of technical projects, including, but not limited to, the schedule, deliverables, deadlines and client relationshipsDrive the technical delivery of custom development, integrations, and data migration elements of a Smartsheet implementationMaintain a target billable utilization aligned to the roleProvide feedback to our Product & Platform Engineering teams that inform product improvements and identify feature gapsOther duties as assignedYou Have:3 years relevant work experience or equivalent combination of relevant work experience and educationWorking experience with two or more of our primary languages (.Net, NodeJS, Python, Java, Ruby)Full-stack development skills, with the ability to independently design, build, and ship production-quality applications — not just configure existing toolsFamiliarity with AI/LLM technologies and experience integrating them into applications via APIsWorking knowledge of prompt engineering and AI agent design patterns, with curiosity for applying AI to solve real business problemsHands-on experience with AI-assisted development tools such as Claude Code, with comfort integrating them into a daily engineering workflowWilling to travel periodically (up to 15%) based on customer and business needStrong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprisesProven ability to drive projects from concept through completion with minimal guidanceCustomer facing experienceComfort operating with high autonomy in ambiguous, fast-changing environments where requirements evolve in real timeA strong bias toward ownership — treating customer problems as your own and staying engaged through to a successful outcomeExperience rapidly prototyping and iterating on solutions based on direct, hands-on customer feedbackExperience working with SaaS/IPaaS applications in an enterprise environmentUnderstanding of systems architecture and ability to design scalable performance-driven solutionsUnderstanding of key design patterns and large data volume best practicesKnowledge of data integration and experience integrating SaaS applications with different business systems (ETL, CRM, business analytics, reporting, etc.)Bachelors in MIS, CIS, CS preferred but not requiredCurrent US Perks & Benefits:Employer subsidized medical/vision and dental coverage for full-time employees401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)Monthly stipend to support your work and productivityFlexible Time Away Program, plus Sick Time OffUS employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plansUS employees receive 12 paid holidays per yearUp to 24 weeks of Parental LeavePersonal paid Volunteer Day to support our communityOpportunities for professional growth and development including access to Udemy online coursesCompany Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet accountTeleworking options from any registered location in the U.S. (role specific)Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$115,000—$152,500 USDGet to Know Us:At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.Equal Opportunity Employer:Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees.