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Who we areWith its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.What we needYou’ll be the Senior Reliability Engineer who owns complex production investigations end to end — from root cause, through customer communication, through verified corrective action. You’ll be the face of our RCA process to customers and senior leadership, the analyst who turns incident trends into strategic improvements, and a mentor who raises the quality bar for the whole team.What you’ll doLead high-impact RCA investigations for complex production incidents spanning software, infrastructure, industrial controls, and production SOP executionChair structured, blameless RCA reviews aligned with ITIL Problem Management — fact-based analysis, clear ownership, timely resolutionServe as the customer-facing technical lead for RCA discussions, updates, and formal deliverables within defined SLA timelinesAnalyze logs, telemetry, and incident trends across many issues to find recurring failure patterns — then influence teams across the organization to eliminate themPresent findings, risks, and recommendations to senior internal leadership and customer stakeholders, backed by data you own end to endDrive Continuous Service Improvement initiatives that measurably reduce repeat incidents and investigation toil through automation, tooling, and reportingMentor teammates and elevate RCA quality standards as a senior individual contributorWhat you’ll needMinimum 8 years supporting complex, business-critical production environments, with a career centered on reliabilityMinimum 5 years leading technical RCA, post-incident reviews, or ITIL-aligned Problem Management across software, infrastructure, systems, or industrial technology domainsStrong hands-on troubleshooting and data analysis across large-scale distributed systems, on-prem infrastructure, custom software, logs, telemetry, and incident datasetsA track record of regular, ongoing customer interaction — you can tell us who you worked with, at what level, and how often — and of earning trust with executives, technical and non-technical alikeProven ability to run multiple high-priority investigations in parallel while influencing cross-functional teams, without direct authority, to close actions on timeBachelor’s degree in a technical field, or equivalent practical experienceBonus pointsHands-on experience with warehouse automation, robotics, industrial controls, or large-scale physical production environments (strongly preferred)Kubernetes, VMware, Linux, Grafana, Prometheus, Zabbix, GitLab, and AI-assisted troubleshooting and analysisPower BI, Tableau, reporting automation, or dashboard development for RCA analysis and leadership visibilityDepth in ITSM/ITIL practice — Incident Management, Problem Management, RCA, and Continuous Service ImprovementSymbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.The base range for this position in the posted location is $120,000.00 - $165,000.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.