Platform Administration:
- Administer the ChatGPT Enterprise workspace, including users, groups, roles, permissions, workspace settings, and platform configuration.
- Manage workspace-level settings for GPTs, apps, connectors, workspace agents, Codex, file uploads, browsing/search, data analysis, and other enterprise features as applicable.
- Configure and maintain role-based access controls, custom roles, approved tools, and access policies for different user groups.
- Partner with the OpenAI account/support team for platform issues, roadmap updates, support tickets, and enterprise feature enablement.
Identity, Access & Provisioning:
- Work with IAM teams to configure and manage SSO, SCIM, domain verification, and automated user provisioning/deprovisioning.
- Coordinate with HR/IT processes to ensure joiners, movers, and leavers are handled correctly.
- Maintain user groups and access tiers aligned to business function, risk level, and approved use cases.
- Support troubleshooting for login, access, authentication, workspace migration, and provisioning issues.
- OpenAI documentation specifically calls out identity and provisioning options such as SSO and SCIM for enterprise deployments, including automatic invitations based on IdP group membership.
Security, Compliance & Governance:
- Partner with Security, Legal, Privacy, Compliance, and Data Governance teams to define responsible use policies.
- Help establish guardrails for sensitive data, confidential information, customer data, regulated data, and intellectual property.
- Support audit, compliance, and usage review processes.
- Maintain approved-use and restricted-use guidance for employees.
- Review and help govern custom GPTs, connectors, workspace agents, and third-party app integrations.
- Support enterprise controls such as RBAC, connector access, compliance logging, and IP allowlisting where applicable.
- OpenAI has continued adding enterprise controls such as RBAC for connectors, compliance APIs, admin controls, and IP allowlisting for Enterprise and Edu workspaces.
Adoption & Enablement:
- Lead employee onboarding and enablement for ChatGPT Enterprise.
- Create training materials, office hours, FAQs, quick-start guides, and use-case playbooks.
- Partner with business functions to identify high-value productivity, analytics, engineering, operations, HR, marketing, finance, and customer support use cases.
- Build a community of practice or champion network across departments.
- Track adoption, usage patterns, feedback, and areas where additional enablement is needed.
Support & Operations:
- Serve as the primary point of contact for ChatGPT Enterprise operational support.
- Triage user issues related to access, permissions, GPTs, connectors, files, data analysis, workspace settings, and feature usage.
- Create support processes, escalation paths, knowledge articles, and governance workflows.
- Monitor platform changes, release notes, new features, risks, and admin-impacting updates.
- Partner with service desk teams to define L1/L2/L3 support responsibilities.
Reporting & Metrics:
- Track adoption, active users, feature usage, support tickets, training completion, and business impact.
- Provide regular reporting to IT, business, security, and executive stakeholders.
- Define KPIs for enterprise GenAI adoption, such as productivity gains, use-case maturity, responsible usage, and risk reduction.
- Identify underused areas and recommend improvement actions.
Required Skills & Experience:
- 5+ years of experience in enterprise SaaS administration, IT operations, collaboration tools, data platforms, or enterprise application support.
- Experience administering tools such as Microsoft 365, Google Workspace, Slack, ServiceNow, Atlassian, Databricks, Salesforce, or similar enterprise platforms.
- Strong understanding of identity and access management concepts, including SSO, SCIM, RBAC, groups, permissions, and user lifecycle management.
- Good understanding of enterprise security, privacy, compliance, and data governance principles.
- Experience supporting large-scale enterprise rollouts, change management, training, and user adoption.
- Ability to work with cross-functional stakeholders including Security, Legal, HR, IT, Data, Engineering, and business teams.
- Strong documentation, communication, troubleshooting, and stakeholder management skills.
- Basic understanding of generative AI, prompt engineering, responsible AI, and enterprise AI risks.
Preferred Skills:
- Experience with ChatGPT Enterprise, Microsoft Copilot, Gemini, Claude, or other enterprise GenAI platforms.
- Familiarity with APIs, automation, workflow tools, and integration patterns.
- Experience with data governance, AI governance, or model risk management.
- Understanding of enterprise connectors and how tools access internal content.
- Experience creating training materials, adoption playbooks, and executive usage reporting.
- Familiarity with ITIL, Agile, product ownership, or platform operations.
- Experience in a regulated or data-sensitive enterprise environment.
