About Rhythm EnergyRhythm is a renewable energy and technology company empowering people to take control of both their budget and their footprint. We combine energy market expertise with technology, design, and data science to build products that are simple, delightful, and seamlessly integrated with the rhythm of everyday life.Our mission is to redefine the energy experience through innovation, exceptional customer service, and a commitment to building a cleaner, more sustainable future.About the RoleWe’re hiring an Operations Analyst to help power the operational systems and workflows that keep Rhythm running smoothly behind the scenes.In this role, you’ll sit at the intersection of Operations, Technology, Customer Experience, and our external partners, helping manage the critical workflows that connect Rhythm with utilities, vendors, and service providers. Your work will directly impact our ability to deliver a seamless customer experience while supporting the growth and scalability of our business.This is an ideal opportunity for someone who enjoys solving operational problems, improving processes, working with data, and collaborating across teams in a fast-paced environment.What You’ll DoOwn and manage key operational workflows, including account exception management, failed order queues, and customer-related operational requestsPartner with utilities, Electronic Data Interchange (EDI) vendors, and internal teams to investigate and resolve transaction exceptionsMonitor operational performance, identify trends, and proactively surface opportunities for process improvementsAnalyze operational data to identify recurring issues, root causes, and opportunities to improve efficiencyDocument workflows, business processes, and operational procedures to improve consistency and scalabilityCollaborate with cross-functional teams to communicate bugs, operational risks, and enhancement opportunitiesSupport operational requests while consistently meeting established service level agreements (SLAs)Partner with your manager to execute operational initiatives and continuous improvement projectsHelp improve the systems, processes, and integrations that support Rhythm's customer operationsWhat You’ll Bring1+ years of experience supporting backend operations, transaction processing, business operations, or similar operational workflowsStrong analytical and problem-solving skills with exceptional attention to detailExperience working with data to identify trends and operational issuesAbility to prioritize multiple tasks while meeting deadlines in a fast-paced environmentStrong written and verbal communication skillsComfortable working cross-functionally with Operations, Customer Experience, Product, and external partnersHighly organized with an ownership mindset and a proactive approach to problem-solvingPassion for continuous improvement and building scalable operational processesNice to HaveExperience working with Electronic Data Interchange (EDI) systemsExperience in the retail energy or utilities industryExperience documenting business processes or testing operational workflowsProficiency with Excel and data visualization toolsExperience using customer support or ticketing platformsWhat Success Looks LikeWithin your first 12–18 months, success in this role will look like:Operational workflows are running smoothly, with fewer transaction exceptions and faster issue resolutionCustomer-impacting operational issues are identified and resolved proactively before they escalateProcess improvements reduce manual effort, improve accuracy, and help the team scale more efficientlyStrong relationships are established with utilities, vendors, and internal stakeholders, leading to faster collaboration and issue resolutionOperational reporting provides clear visibility into workflow health, trends, and improvement opportunitiesTeam members trust your ability to own complex operational processes and consistently deliver high-quality workWhy You’ll Love Working HereMeaningful impact. Help build the operational foundation that delivers an exceptional experience for our customers.Ownership. Take responsibility for critical workflows that directly support Rhythm's growth and scalability.Continuous improvement. You'll have the opportunity to identify problems, improve processes, and implement meaningful operational changes.Collaborative culture. Work alongside talented teammates across Operations, Product, Engineering, Customer Experience, and external partners.Growth opportunities. Build your career in a fast-growing clean energy company with opportunities to expand your responsibilities.Competitive compensation and benefits. We offer competitive pay, annual performance incentives, generous paid time off, and comprehensive health benefits.
