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Responsibilities
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role:We are seeking a talented Senior Professional Services Consultant to join our Professional Services team. In this role, you will have the opportunity to work with some of the best consulting minds, who bring varied industry experience and work management prowess. As a Professional Services Consultant, you will play a leading role in shaping our customer’s initial experience and paving the way for their long-term success.Your Impact:Leading individual customer engagements, and participating in or leading larger global customer rollouts.Driving end-to-end customer onboarding, including the Discovery, Design, Configuration, Rollout, and Adoption Monitoring for these engagements.Supporting the sales team with more complex scoping requirements and presenting the value of Wrike and Wrike’s professional services offerings.Tracking and maintaining accurate client records and key milestones using Wrike, Salesforce, and other systems.Managing successful completion of customer engagements while achieving critical success metrics.Advocating for the customer and assisting in the prioritization of new product featuresCollaborating with Wrike’s Product team and other internal stakeholders to identify short-term solutions to issues/requests and influence Wrike's product roadmap.Ensuring smooth hand-offs before and after professional services engagements by working closely with internal cross-functional teamsRepresent the DACH region with cultural and language fluency (German native speaker required).Mentoring junior members of the Wrike team.Possess qualities that make a good Wriker:Critical thinker, generally curious — a true problem solverPassionate about learning and improving every day, and motivated to excelOpen to feedback; coachableStrong team player; tendency to put others firstSelf-starter with strong ownership skills, willing to go above and beyond the job descriptionCreative and innovativeYour Qualifications:3+ years in consulting and customer facing roles.Experience in project management and former certifications as (Agile, PMI, Lean, etc.) is a plus. Ability to quickly understand customer’s complex processes and needs, and assist them in defining clear goals, to ensure a successful implementation of WrikeExtensive understanding of and ability to apply change management principlesThorough expertise in one industry or in critical customer segments such as Marketing/Creative, IT, Professional Services, PMOAbility to dive into technical discussions as needed and present on complex digital transformation options and strategies.Ability to collaborate cross functionally with Sales to evolve account plans that include ongoing professional services support.Excellent verbal, presentation and written communication skillsEffective communication across all levels of an organization, particularly executive stakeholdersAbility to manage difficult audiences and complex client relationships with finesse and poise.Ability to provide thought leadership and knowledge of industry best practices to guide customers in complex organizations.Firm sense of accountability and ownership of workDeep understanding of the DACH market and fluency in German.Superior personal organization and time management skillsCustomer-centric, energetic person with extensive consulting skill setStrong interpersonal skills: positive, engaging, friendly, empathetic, tactful and level-headed under pressure and in difficult situations.Standout Qualities:Relevant university degree Experience working in a SaaS environment Ability to position Wrike into an existing integrated ecosystemBenefits & Perks:28 calendar days of paid vacationSick Leave Compensation (5 Paid Uncertified Sick Days)Parental Leave: 18 Weeks Maternity / 4 Week Paternity 2 Volunteer DaysHealth Insurance (Employees + Dependents)Life Insurance PlanUtility Allowance (30 EUR/month, subject to taxation)Fitness plan (800 EUR/year)Full-remote & On-demand access to Co-working spaceWhat’s Next?Interview with a RecruiterTechnical interviewCultural interviewYour recruitment buddy will be Arjola Stejskal, Talent Acquisition Specialist
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