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Job Description:We're looking for a Client Relations Coordinator that has Executive Assistant and Receptionist experience. The employee is the firm's first point of contact and is responsible for creating the warmest, most responsive, and most professional experience possible for prospects and clients; setting the stage for the attorney to close engagements and ensuring a smooth, organized handoff as prospects become clients. Accurate, timely data entry across the firm's systems is core to the role, as the firm's marketing, growth, and operational initiatives rely on the integrity of that information.Schedule: Monday to Friday 09:00AM to 06:00PM PST (Pacific Time)Responsibilities include, but are not limited to:Answer all incoming phone calls and route them appropriately to team membersManage scheduling for the attorney across the client journey and with referral partners; anticipate scheduling needs and maintain accurate, well-organized calendarsSupport the Director of Client Services and broader team with administrative tasks as neededSchedule networking events (Provisors registrations and Troikas)Follow up with Google Ads leads and prospective clients who were not scheduled during initial contact; identify the matter type and either schedule the prospect or route them to the appropriate team memberMaintain accurate and up-to-date client records in Lawmatics, the firm's CRMReturn all voicemails in a timely manner so no caller is left without a responseManage the attorney's email inbox via Missive; organize and route received documents appropriately to support the workflowMaintain organized lead records in Lawmatics and ensure consistent, timely outreachRequirements: More than 1 year of experience of Executive Assistant, Customer Service or Administrative rolesPrevious experience working at a law firm preferred but not mandatoryExperience communicating with clients, leads, and referral partners in a warm, professional mannerFollow all firm systems, processes, and checklists consistentlyOperate independently and with accountability in a fully remote environmentDemonstrate attention to detailBenefits:Competitive salary.Paid Time Off.Bonuses.100% remote/home-based position.Full-time, long-term career opportunities.Parental Leave.Professional development and training.Dedicated team support.Alignment with our clients' core values.Documentation:You will need to submit the following documents as part of your application:A copy of your resume in .DOC format.Please make sure that all documents are in English, that they do not contain your contact information (ie. email, phone number, physical location, or social media links), or any discussion of your compensation requirements.Instructions to Apply:To successfully complete your application, follow these steps:As this is an English-speaking role, kindly make sure that all your documents and application forms are filled out in English before submitting them. Thank you!1. Start by filling in your contact details and click "Next."2. Provide your educational and work history, then click "Next."3. Submit the following documents:Your resume in .DOC format. The resume must be in English.4. Agree to our terms of service and click "Next."5. Review your application, and when you're ready, hit "Submit."Please make sure that all your documents are in English, that they do not contain your contact information (ie. email, phone number, physical location, or social media links), or any discussion of your compensation requirements.
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