Customer Service Representative at VIPdesk Connect | Torre
Customer Service Representative
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VIPdesk Connect

Customer Service Representative

VIPdesk Connect
Posted by
Juan camilo Martinez Benavides
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Full-time

Legal agreement: To be defined

Compensation USD16/hour
Non-negotiable
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Remote (specific timezone)
public
GMT-09:00 to GMT-01:00
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Posted about 6 years ago

Requirements and responsibilities

• Handle customer inquiries via all channels (phone, email, chat, SMS), providing appropriate solutions in a timely manner that is representative of the brand’s culture and customer base • Utilize critical thinking skills to analyze information, provide accurate remote troubleshooting of products and related support; diagnose and resolve issues following best practices, guidelines, and policies • Escalate critical issues following appropriate policies and procedures • Retain and convey deep knowledge and benefits of products and troubleshooting techniques to continually provide effective support • Accurately document customer interaction details with limited errors • Embrace the commitment to customer service and nourish brand loyalty • Attend meetings and trainings as required to obtain new and pertinent information about clients and their products and services • Meet or exceed program metrics including quality and customer satisfaction • Other duties as assigned
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