Senior Fulfillment Associate at Wk | Torre

Senior Fulfillment Associate

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Full-time

Legal agreement: To be defined

Base compensation
USD50k - 68.8k/year

+ Health insurance

location_on
Remote (for United States residents)
flightsmode
Visa sponsorship: No
Posted almost 3 years ago

Responsibilities


Wolters Kluwer is a global leader in professional information services, providing market-leading information-enabled tools and software solutions to professionals in legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare. The company combines deep domain knowledge with specialized technology to help customers make critical decisions with confidence. Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet employees' needs and balance work and personal life. Wolters Kluwer is seeking a Senior Fulfillment Associate to join our team. The Senior Fulfillment Associate will be responsible for processing complex orders for materials or merchandise, monitoring the workflow of team members, and providing positive leadership in a team environment. The ideal candidate will have exceptional customer service orientation, strong leadership skills, and the ability to drive projects to successful completion. This is a great opportunity to join a global leader and contribute to the success of our customers and the company. Responsibilities: - Process more complex orders for materials or merchandise - Plan, schedule, and monitor the workflow of team members - Provide positive leadership in a team environment - Support customer service duties and customer interaction - Assist with interviewing and hiring process - Tend to escalated customer service inquiries - Organize and maintain internal files and documents storage - Support maintenance of forms library and filing procedures - Serve customer base in frontline capacity - Perform other duties as assigned