Technical Support Physicist at Radformation

About RadformationRadformation is transforming the way cancer clinics deliver care. Our innovative software automates and standardizes radiation oncology workflows, enabling clinicians to plan and deliver treatments faster, safer, and more consistently, so patients everywhere can receive the same high-quality care.Our software focuses on three key areas:Time savings through automationError reduction through automated systemsIncreased quality care through advanced algorithms and workflowsWe are a fully remote, mission-driven team united by a shared goal: to reduce cancer’s global impact and help save more of the 10 million lives it claims each year. Every line of code, every product release, and every conversation with our customers brings us closer to ensuring no patient’s treatment quality depends on where they live.Why This Role MattersWe are looking for a highly motivated individual who has a passion for radiation therapy and enjoys a dynamic, fast-paced work environment. The Technical Support Physicist will bring their upbeat personality to this role to solve problems with customers, troubleshoot errors and issues clinics are experiencing, and install software. The Technical Support Physicist will assist clinics by identifying solutions and will work with engineers to improve the software. As the Technical Support Physicist, you will develop relationships with clinics and incorporate feedback into creating clinics’ dream products. With your clinical background, you will have the ability to improve efficiency in Radiation Oncology clinics throughout the country.ResponsibilitiesWork with clinics to understand their issues and provide a solution independently and/or with the help of the programming teamCoordinate with the success team to identify clinics that need help troubleshootingShare feedback with the engineering team and communicate customer needsRequired ExperienceMinimum 3 years experience as a clinical physicist Strong critical thinking skillsExceptional communication skillsAbility to multitaskPositive attitude and a passion for excellence in patient carePreferred Experience5+ years experience as a clinical physicist using Eclipse TPSExperience with multiple treatment planning systemsCustomer service experienceAbilitiesEnthusiastic about learning new technologies and sharing them with the healthcare communityThrives with a dynamic schedule and constant learning environmentExcels at multi-tasking and managing multiple projects simultaneouslyMaster of treatment planning and radiation oncology clinical workflowAbility to maintain a positive attitude in a fast-paced and ever-changing work environmentStrong organizational skills and ability to work independentlyHighly motivated to help clinicians improve their workflowExcellent communication skills, both written and oralOpen-minded personality and welcoming of ideas and feedbackAI & Hiring IntegrityAt Radformation we believe AI can be an incredible tool for innovation, but our hiring process is all about getting to know you, your skills, experience, and unique approach to problem solving. We ask that all interviews and assessments be completed without tools that generate answers in real time. This helps ensure a fair process for everyone and allows us to see your authentic work. Using such tools during the process may affect your candidacy.Benefits & Perks — What Makes Us RADWe care about our people as much as we care about our mission. We offer competitive compensation, benefits, and the opportunity to make an impact in the fight against cancer.The salary range for this role is $180,000 - $200,000 USD base, plus bonus eligibility.Additionally:Multiple high-quality medical plan options with premiums covered for employees (with subsidized coverage for dependents).Health coverage starting on day one.Short-term and long-term disability and supplementary life insurance.401(k) with employer match vested immediately.Annual reimbursement for professional memberships.Conference attendance and continued learning opportunities.Self-managed PTO and 10 paid holidays.Monthly internet stipend and one-time home office setup stipend.Fully remote work environment with virtual events and yearly retreats.Our Commitment to DiversityCancer affects people from every walk of life, and we believe our team should reflect that diversity. Radformation is proud to be an equal opportunity workplace and an affirmative action employer. We welcome candidates from all backgrounds and are committed to fostering an inclusive environment for all employees.Agency & Candidate Safety NoticeRadformation does not accept unsolicited resumes from agencies without a signed agreement in place. We do not partner with third-party recruiters unless explicitly stated. All legitimate communication from Radformation will come from an @radformation.com email address. If you receive outreach from another domain or via unofficial channels, please contact careers@radformation.com.

Technical Support Physicist

Emma

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