Customer Service Representative (CSR) & General Virtual Assistant (VA) at Flawless Aesthetics | Torre
Customer Service Representative (CSR) & General Virtual Assistant (VA)
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Flawless Aesthetics

Customer Service Representative (CSR) & General Virtual Assistant (VA)

Flawless Aesthetics
Posted by
May Van den Broeck
Emma
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Depends on the location of the candidate

Compensation PHP35k/month
~USD556/month
Negotiable
location_on
Remote (for Philippines residents)
flightsmode
Visa sponsorship: No
Posted about 1 year ago

Responsibilities

Role overview As a CSR and General VA, you will play a key role in supporting daily operations, providing excellent customer service, and handling administrative tasks across both businesses. Main responsibilities: * Answer calls, emails, and live chat inquiries professionally and promptly. * Schedule and manage appointments using company systems (training provided). * Liaise with clients, parents, and service providers with empathy and professionalism. * Manage cancellations, confirmations, and follow-ups. * Support marketing tasks such as social media scheduling, basic content management, and responding to inquiries. * Assist with data entry, client intake forms, and CRM updates. * Generate reports and track client information accurately. * Provide general administrative support to the team. Qualifications and skills: * Minimum 1 year of experience in customer service or as a virtual assistant (healthcare or beauty industry experience is a plus). * Excellent spoken and written English. Technical skills: * Proficiency in Google Workspace (Docs, Sheets, Gmail, Calendar). * Experience with CRMs or scheduling systems is an advantage. Work hours: * Full-time position. * Working hours aligned with Sydney, Australia time (AEST). * Occasional weekend or after-hours availability may be required for special events or urgent tasks. Benefits: * Long-term, stable work with a supportive team. * Opportunity to grow with two expanding businesses. * Remote work – no commute required. * Training provided for all systems and processes. How to apply: If you are a reliable and driven individual who loves helping people and is ready to support two dynamic businesses, please send your application including: * Updated resume. * Brief cover letter introducing yourself. * Your expected monthly salary.
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