Supply-Content SpecialistProject Expedition, a rapidly growing travel company, is seeking a Supply-Content Specialist to join our Supplier Partnerships Team. This role is focused on onboarding new Tour Operators and suppliers, ensuring they are successfully launched and positioned for long-term success on our platform. If you enjoy building relationships, managing complex projects, working cross-functionally, and helping partners grow, this could be a great fit.The right candidate is highly organized, detail-oriented, and comfortable managing multiple onboarding projects simultaneously. You will serve as the primary point of contact for suppliers throughout the onboarding process, helping them navigate content requirements, technical setup, and platform best practices. This is a hands-on role that combines relationship management, content quality, operational execution, and problem-solving.Key ResponsibilitiesSupport supplier onboarding from initial engagement through activationManage the onboarding process for assigned suppliers, ensuring a smooth and efficient launch experienceFollow established onboarding processes, playbooks, and documentation to maintain consistency and qualityTrack and achieve onboarding KPIs, including time to launch, activation rates, and content quality standardsCoordinate onboarding activities across multiple internal teamsBuild and maintain supplier relationshipsServe as the primary point of contact for suppliers throughout onboarding and early-stage developmentProvide guidance, training, and best-practice recommendations to help suppliers succeed on the platformRespond to supplier questions and proactively address onboarding challengesEscalate complex issues when necessary while maintaining a positive supplier experienceManage content onboarding and quality assuranceReview supplier content to ensure it meets platform standards and quality expectationsOptimize product descriptions, inclusions, meeting points, imagery, and other content for conversionConduct quality assurance reviews before products go livePartner with suppliers to resolve content gaps and improve overall product qualitySupport technical onboarding and integrationsWork closely with Supply Operations and technical teams to support supplier integrationsAssist with onboarding-related technical tasks and connectivity validationTroubleshoot day-to-day onboarding issues and identify whether they are operational or technical in natureCollaborate with internal teams to ensure issues are resolved efficientlyContribute to process improvement and reportingIdentify onboarding bottlenecks and opportunities to improve efficiencyRecommend updates to onboarding workflows, documentation, and playbooksTrack supplier onboarding performance and share insights with the broader teamSupport initiatives that improve supplier activation, content quality, and long-term supplier successLeverage AI to optimize and automate repetitive tasks and processesThe ideal candidate:2-4 years of experience in supplier onboarding, account management, operations, content management, or a similar roleStrong organizational and project management skillsExceptional attention to detail and commitment to qualityComfortable managing multiple onboarding projects simultaneouslyStrong communication and relationship-building skillsAbility to work cross-functionally with both operational and technical teamsBasic understanding of how APIs deliver pricing, availability, and content into a platformComfortable working with large amounts of data across multiple systems and CRMsSelf-motivated and able to work independently in a fast-paced environmentMarketplace, e-commerce, or travel industry experience is preferredFluent in English with strong written communication skillsBenefits include:Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility)15 days of leave (increases to 20 days at 2 years tenure)Company Healthcare Plan (Company contribution $9K with 2 completely covered plans)401K company planAnnual work from home budget $500Annual training budget of $250TSA PreCheck (worth $80)Annual Project Expedition tour credits of $750Employee discounts on thousands of tours and activitiesAdditional Information: While we're excited to grow our team across the U.S., we're currently unable to hire employees residing in California or New York.Please note that while this is a remote position, it is not suitable for digital nomads. Employees must be based in the United States and will have an allocation of time that they can work remotely in other destinations.Project Expedition is growing quickly, and this role will likely evolve over time. You'll have the opportunity to play a direct role in expanding our supplier network and shaping the onboarding experience for new partners. This role is ideal for someone who enjoys ownership, thrives in a fast-paced environment, and is passionate about creating great experiences for both suppliers and customers.
