AI Support Engineer

Mercor

Posted by

Emma

You'll elevate AI product reliability by analyzing model behavior and escalating critical insights.

Emma highlights

This highlight was written by Emma’s AI. Ask Emma to edit it.

Full-time

Legal agreement: Employment

Compensation is to be agreed upon.

Remote (anywhere)

Shared by

about 23 hours ago

What You'll Do:Investigate AI product issues and failuresAnalyze model outputs and behaviorEscalate product insights to engineering teamsCreate documentation and troubleshooting guidesIdeal for:Support EngineersTechnical Success ManagersAI Operations SpecialistsSaaS ProfessionalsMercor is seeking technically curious professionals with experience supporting software products and a strong interest in AI systems.Technical TroubleshootingAI & LLM FamiliaritySaaS PlatformsAPI & Agent Workflow UnderstandingCustomer-Facing Experience

User since: Jun 2026

About Mercor:

Our vast talent network trains frontier AI models in the same way teachers teach students: by sharing knowledge, experience, and context that can't be captured in code alone. Today, more than 30,000 experts in our network collectively earn over $2 million a day.

mission:

We connect human expertise with leading AI labs and enterprises to train frontier models.

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Reputation:

(66)

Jobs posted: 38

Candidate review speed: ~6 hours

Signalers: 1.5K

Feedback summarized by AI: Applicants who reached late stages reported a good, straightforward, and positive process with quick responses and ample time to discuss expertise. However, concerns arose regarding referral farming, unclear instructions, a lack of projects, excessive interviews, and payment structure shifts.Applicants who didn't reach the late stages reported overwhelmingly positive experiences, describing interactions as good, great, or excellent, and a wonderful platform for flexible jobs. However, many noted a lack of follow-up, no updates, and concerns about the application's legitimacy.

mercor.com/

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Team members:

Phuong Lam

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AI Support Engineer

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

Phuong Lam

Phuong Lam

About Mercor:

mission:

mercor.com/

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