AI Support Engineer

Mercor

(84)

Full-time

Legal agreement: Employment

Provide your expected compensation while applying

Remote (anywhere)

Shared by

5 months ago

What You'll Do:Investigate AI product issues and failuresAnalyze model outputs and behaviorEscalate product insights to engineering teamsCreate documentation and troubleshooting guidesIdeal for:Support EngineersTechnical Success ManagersAI Operations SpecialistsSaaS ProfessionalsMercor is seeking technically curious professionals with experience supporting software products and a strong interest in AI systems.Technical TroubleshootingAI & LLM FamiliaritySaaS PlatformsAPI & Agent Workflow UnderstandingCustomer-Facing Experience

User since: Jun 2026

About Mercor:

Our vast talent network trains frontier AI models in the same way teachers teach students: by sharing knowledge, experience, and context that can't be captured in code alone. Today, more than 30,000 experts in our network collectively earn over $2 million a day.

mission:

We connect human expertise with leading AI labs and enterprises to train frontier models.

Reputation:

(84)

Jobs posted: 41

Candidate review speed: ~5 hours

Signalers: 1.6K

Feedback summarized by AI: Applicants who reached late stages reported positive, straightforward interviews. While some found the process interesting, others noted unclear instructions, excessive rounds, payment discrepancies, lack of projects, and potential referral farming.Applicants who didn't reach the late stages reported a positive, easy process. Some suggested native language technical tests. However, many noted a lack of communication, hiring transparency concerns, and frustration over indefinite status.

mercor.com/

learn more about Mercor

AI Support Engineer

Responsibilities

Skills wanted:

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