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AI Support Engineer

Mercor

Posted by

Emma

You'll elevate AI product reliability by analyzing model behavior and escalating critical insights.

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Full-time

Legal agreement: Employment

Compensation is to be agreed upon.

Remote (anywhere)

Shared by

1 day ago

What You'll Do:Investigate AI product issues and failuresAnalyze model outputs and behaviorEscalate product insights to engineering teamsCreate documentation and troubleshooting guidesIdeal for:Support EngineersTechnical Success ManagersAI Operations SpecialistsSaaS ProfessionalsMercor is seeking technically curious professionals with experience supporting software products and a strong interest in AI systems.Technical TroubleshootingAI & LLM FamiliaritySaaS PlatformsAPI & Agent Workflow UnderstandingCustomer-Facing Experience

User since: Jun 2026

About Mercor:

Our vast talent network trains frontier AI models in the same way teachers teach students: by sharing knowledge, experience, and context that can't be captured in code alone. Today, more than 30,000 experts in our network collectively earn over $2 million a day.

mission:

We connect human expertise with leading AI labs and enterprises to train frontier models.

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Reputation:

(66)

Jobs posted: 38

Candidate review speed: ~6 hours

Signalers: 1.5K

Feedback summarized by AI: Applicants who reached late stages reported a good, straightforward, and positive process with quick responses and ample time to discuss expertise. However, concerns arose regarding referral farming, unclear instructions, a lack of projects, excessive interviews, and payment structure shifts.Applicants who didn't reach the late stages reported overwhelmingly positive experiences, describing interactions as good, great, or excellent, and a wonderful platform for flexible jobs. However, many noted a lack of follow-up, no updates, and concerns about the application's legitimacy.

mercor.com/

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Phuong Lam

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AI Support Engineer

Emma

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Phuong Lam

Phuong Lam

About Mercor:

mission:

mercor.com/

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