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about 1 month ago
Requirements and responsibilities
The RoleAs an early member of Slope’s team, you help execute and maintain operational initiatives that manage credit and fraud for Slope’s growing customer base. This role requires a strong understanding of risk management processes and the ability to analyze credit, operational and compliance risk. It is also important to balance these initiatives while managing the customer needs. In this role, you will need to have a strong understanding of a customer's financial health along with operational flows associated with payments and lending.Why work with us?You’ll get the chance to be an early team member at a fast-growth YC startup. We truly believe it’s all about slope — not where you start but how fast we are growing and iteratingWe are growing insanely fast and are well-funded. This is a once-in-a-lifetime opportunity to join our rocketship at an inflection point!We’re a tight-knit, intense team, where you'll learn a ton and have ownershipWe have raised capital from the some of the best VCs (Y Combinator, Union Square Ventures) and angels (Sam Altman and founders of Doordash, Dropbox, Plaid, Opendoor, Unity) in the worldWork with seasoned second-time foundersHelp transition the massive B2B economy online and help small business owners thriveWhat you'll doProvide operational support to the underwriting and credit review process, including tracking customer submissions, building a financial case, providing a recommendation in adherence to our risk policies and meeting SLAs for decisionsAssist credit risk in analyzing customer financial statements and overall business financial health; perform transaction and vendor reviews, including recommending appropriate internal risk ratingsIterate with customer success, product and engineering teams on the customer experienceInteract with customers and partners directly on requests that will impact credit resultsEducate internal teams and customers on Slope’s risk policies and ensure compliance across accounts and on all transactions, including payments, loans and collectionsWork directly with internal and external stakeholders on documentation of procedures, escalations and risk updates across the company; iterate risk processes to maximize operational efficiencyPartner with data science, customer success, and credit risk to develop KPIs and build monitoring dashboardsEnsure timely repayment from customers through outbound and inbound communication across email, SMS and live channelsRequirements2+ years experience in risk management and/or underwriting, especially in executing risk strategies or policiesExperience with consumer / small business lending and payments risk managementExcellent written and verbal communication skills; confident in handling complex and challenging conversations with customers. Experience in customer support or customer success is a plusAttention to detail, strong work ethic, and a relentless driveExcel and enjoy a collaborative and in-person workplaceComfortable with handling ambiguity and creating processes from scratch. We are growing fast and still learningA demonstrated ability to get stuff done. In an ideal world, you’ve worked in a fast-growing company and know what we should be doing today, in one year, and in two yearsSelf-directed and able to work with minimal supervisionIterative mindsetStrong skill set with excel, SQL, Python
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