Who we areFounded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through customized programs and a comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team committed to improving employee wellbeing around the world.Current opportunityClinical Counsellor (Overnight)LocationCanada (Remote)ShiftsWed-Sat 9:00pm-7:30am ETWhat you will doOur Clinical Counsellors engage with participants over the phone, video, chat & email while demonstrating what we call: The Power of a Good Conversation—creating a connection with the client to ensure they feel heard, supported, and cared for.It’s difficult to describe an average day for our counsellors, as each caller presents with a unique set of challenges. It will be through your clinical conversation that each person can navigate a way forward. If you are a mental health provider who wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.ResponsibilitiesProvide single session telephonic and video counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.Assess clients thoroughly to ensure appropriateness for short-term counselling.Assess and manage high risk calls and work closely with individuals at risk.Appropriately refer clients to external resources or within WPO as part of our holistic approach.Collaboratively develop clear and concise treatment plans for clients.Maintain clear clinical and task-oriented documentation in the case management system.Any additional tasks pertinent to the position, as deemed appropriate by management.Qualifications / SkillsSocial worker, Counsellor or Psychologist with an accompanying Master’s degree.Licensure or clinical certification preferred.Minimum 2 years direct client-contact providing counselling or mental health services.Experience providing assessments and/or using clinical assessment tools.Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness.Integrative and Systemic counselling experience.Training in crisis intervention and supporting high risk clients beneficial.Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms, and/or family/relationship-related concerns impacting personal or work performance.What we offerExamples of benefits and commitment to employee wellbeing include: Paid Time Off, Life Insurance, Employer Pension Contribution, Travel Reimbursement, Extended healthcare, dental and vision benefits, AD&D and Long-term disability insurance, Monthly clinical supervision, Supervision stipend, Training/tuition reimbursement, access to professional monthly clinical development webinars & professional development workshops, Gym Reimbursement, Wellness rewards, access to EAP benefits and all WPO services, Mentorship Program, 24/7 support for risk calls, Employee exchange programme, and comprehensive training provided for this position.Workplace inclusion commitmentAt Workplace Options, we are committed to building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We continue to take action to ensure we achieve equitable and measurable outcomes. We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring, fostering collaboration, innovation, belonging and personal growth.Privacy noticeWorkplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details.
