You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Shared by 
about 1 month ago
Requirements and responsibilities
Acclaim is a voice-first AI customer experience (CX) platform purpose-built for regulated industries including banking, fintech, healthcare, and insurance. It provides enterprises with goal-oriented AI agents that go beyond conversation to deliver agentic solutions that solve end-to-end business problems—orchestrating and executing complete customer workflows from outreach through resolution. Acclaim's solutions transform human-driven CX processes into AI-powered ones that are continuously learning and improving.RequirementsClient integration experience — ownership of end-to-end integrations of software products into external client infrastructure, including coordination with client IT teams, managing deployment expectations, and navigating complex implementation challenges.Modern technical stack familiarity — ability to work across environments such as Python, Node.js, Go, and Bash/CI/CD, including reading unfamiliar codebases, troubleshooting issues, and building lightweight scripts or services when needed.gRPC / REST API expertise — hands-on experience building or integrating production-grade APIs, with a strong understanding of common failure points and debugging approaches.SIP/VoIP knowledge — hands-on experience is a plus, though strong protocol understanding and the ability to ramp up quickly in real-world environments are equally valued.Distributed systems / microservices understanding — solid understanding of modern backend architectures, inter-service communication patterns, and common sources of latency and system failure.Strong autonomy and ownership mindset — ability to independently drive projects forward, proactively identify blockers, communicate clearly, and make sound decisions without constant oversight.Confident English communication skills — Upper-Intermediate level or higher, with the ability to communicate effectively in technical and customer-facing environments.Nice to HaveKubernetes / Docker experience in production environments — hands-on experience deploying, managing, and troubleshooting real workloads in containerized environments. Familiarity with Helm charts is a plus.ML/AI pipeline familiarity — understanding of modern AI product architectures, including inference servers, ASR/TTS systems, or adjacent machine learning infrastructure and workflows.Banking / fintech industry exposure — familiarity with how enterprise clients in regulated industries evaluate solutions, manage security and compliance considerations, and navigate decision-making processes.ResponsibilitiesTechnicalIntegrate with client banking systems via FastAPI / Python Integration LayerTroubleshoot our platform interactions, SIP/VoIP systems, gRPC services, and production latency issuesDeploy and configure platform components via Kubernetes / HelmAnalyze logs, debug incidents, remove technical blockers on the client sideLeverage available tools, scripts, and technical resources to troubleshoot integrations and ensure successful platform performance.Client & DeliveryOwn end-to-end integration into client infrastructureCoordinate deployments, upgrades, and release planningManage client expectations and escalationsWork directly with client DevOps / IT teamsLead architecture selection for new pilots and cluster setupWhat we offerExperienced team, Acclaim is formed by a team of enthusiastic professionals who created award-winning devices, voice assistants and other AI-driven products for BigTech corporations.Cutting-edge technologies, we build a technology using our areas of expertise including Computer Vision, Speech Technologies, Natural Language Understanding, Generative AI incl. LLM and Diffusion models.Rapid career progression, facilitated by our team of seasoned senior professionals who hail from prestigious, industry-leading companies.Health insurance stipend – we provide a monthly allowance to help cover your individual health plan.A company with entrepreneurial spirit. We offer a unique mix of a secure workspace thanks to the big clients raised along with a true start-up culture!
Optionally, you can add more information later (benefits, pre-screening questions, etc.)