You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Shared by 
about 2 months ago
warning
Heads-up
Requirements and responsibilities
As a Collections Supervisor, you will oversee a full-time Collections team in a fast-paced, performance-based environment. You will facilitate the daily operational responsibilities of the Loan Servicing Collections Team. Other duties will include: being responsible for facilitating daily workload requirements, meeting daily processing requirements, handling escalations, research, and training.Responsibilities:Proficiently manage tracking of collections, loss mitigation negotiations, and charge-off recovery.Manage and facilitate loan modifications, debt settlement processing, and revisions of charged-off loan repayment plans.Meticulous attention to detail in monitoring adherence to bankruptcy filing requirements and procedures, ensuring compliance with regulatory standards and company policies.Effective collaboration with cross-functional teams to streamline loss mitigation processes, resulting in improved efficiency and reduced turnaround time.Assist in the development and establishment of Standard Operating Procedures.Conduct interviews, assist with onboarding, and effectively train new hires, imparting collections best practices to ramp up production.Manage a high-performance team while closely monitoring agents' performance, analyzing data, and providing constructive feedback.Ensure effective utilization of customer communication channels, phone, text, email, and chat for optimal collections performance.Ability to assist the team with all collections and recovery processes to ensure productivity.Other duties as assigned.Requirements:6+ years of experience in collections, loss mitigation, and recovery.Excellent knowledge base of collections, loss mitigation, and recovery protocols.Excellent team mentoring and leadership skills.What we offer:Ongoing training and developmentOpportunity for career advancementMedicalDentalVisionCompany Paid Group Life / AD&D Insurance7 Paid Holidays and 2 Floating Holiday Days to use at willPaid Time OffFlexible Spending/HSAEmployee Assistance Program (EAP)401(k) matchReferral ProgramAbout Us: At Credit9, we put our clients at the center of everything we do, empowering thousands of people to meet their financial goals. By working in highly collaborative, agile teams, we're defining a new industry and offering immediate solutions to debt problems along with financial consultations to ensure lasting success. Join us to contribute, innovate, and advance in an environment with opportunities.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)