About CasaWe believe owning a home should feel as special as the moments that take place within them. If our mission inspires you, we'd love to hear from you.About the RoleThis is a hands-on role focused on building and maintaining Casa's vendor network.You'll spend much of your time identifying, recruiting, onboarding, and supporting service providers across a wide range of home service categories. You'll work closely with our Concierge and Operations teams to ensure we have reliable, high-quality vendor coverage wherever our members need support.This is not a traditional vendor management role overseeing a large established network. We're looking for someone excited to help build the systems, processes, and relationships that will allow Casa to scale.What You'll DoVendor Sourcing & RecruitmentSource and recruit vendors across home service categories including plumbing, electrical, HVAC, appliance repair, landscaping, handyman services, cleaning, and moreBuild vendor pipelines in existing and future marketsConduct outreach via phone, email, referrals, and local researchIdentify coverage gaps and proactively recruit providers to fill themSupport vendor acquisition efforts ahead of market launchesVendor OnboardingOwn the vendor onboarding process from first conversation through activationCollect and verify required documentation including insurance, licenses, W9s, and agreementsEnsure vendors understand Casa's expectations and operating proceduresImprove onboarding efficiency and reduce activation timeVendor Quality & PerformanceMonitor vendor responsiveness, reliability, and service qualityGather feedback from Concierge teams and membersHelp develop vendor scorecards and performance trackingIdentify top-performing vendors and opportunities for improvementMaintain accurate vendor records and profilesProcess ImprovementBuild repeatable workflows for sourcing, onboarding, and vendor managementCreate documentation and SOPsMaintain vendor databases and operational systemsPartner with Operations leadership to improve scalability and efficiencyWhat We're Looking ForExperience in recruiting, vendor management, property management, marketplace operations, or a related fieldStrong organizational skills and attention to detailComfortable making outbound calls and building relationshipsExcellent written and verbal communication skillsHighly proactive and resourcefulAbility to manage multiple priorities in a fast-paced startup environmentExcited to build processes rather than simply follow themNice to HaveExperience working with contractors, vendors, or service providersExperience in home services, property management, hospitality, or local marketplacesExperience launching new markets or building operational processesFamiliarity with CRM or vendor management systems
15 days ago