Vocal is seeking a skilled and motivated Senior Manager of Operations to support our growing team. In this position, you will play a critical role in managing the smooth execution of our daily operations — working to build, run, and continuously improve the systems that power our work.ResponsibilitesLead the design, execution, and continuous improvement of operational processes across the organization, in close partnership with senior leadershipManage and mentor operations staff, providing direction, feedback, and support on day-to-day prioritiesServe as a key liaison between the sales and programs teams — facilitating clear communication, alignment on shared workflows, and timely resolution of cross-functional needsOwn operational needs across programs, ensuring teams have the systems, tools, and support required to execute effectivelySupport programs directly as needed — including onboarding coordination, account setup, and process implementationOversee tool implementation and new workflows, leading operational infrastructure projects that supports the broader teamHold a high bar for speed and quality, with a consistent focus on tangible, measurable resultsProactively identify inefficiencies across the organization and lead the implementation of solutions that improve how we work.Qualifications6+ years of professional experience in operations, project management, organizing, or a related fieldDemonstrated experience managing staff and leading cross-functional teams or workstreamsStrong understanding of how sales and program operations intersect, with experience facilitating alignment across teamsProven ability to build, scale, and document operational systems across an organizationExcellent written and verbal communication skills, with a track record of follow-through and stakeholder managementStrong time management and prioritization skills — comfortable owning multiple workstreams and competing priorities under strict deadlinesProficiency with Notion, Google Drive, and Airtable; ability to quickly onboard to new toolsStrong attention to detail and a self-directed, solutions-oriented working styleA sense of humor, humility, passion for progressive political issues, and desire to be a team player.BenefitsHealth insurance covered at 90% for full time employees; Dental and Vision availableFlexible PTO and sick leave401(k) plan & company contribution$90,000 - $110,000 a yearSalary commensurate with experienceVocal Media is committed to developing leaders, policies, and a team culture that embraces diversity and enhances equity. We believe that differences in backgrounds, experiences, and identities lead to healthier organizations and stronger teams. We recognize that our success requires commitment to obtaining and retaining a diverse staff that provides the highest quality services to our clients and creators. Vocal is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity, or disability, or any other legally protected basis. Vocal is committed to providing accommodations to individuals with disabilities in the hiring process and on the job, as required by applicable law. Vocal will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.
