This is a remote position but individual must be authorized and resided in the United States. While not required, ideal candidate would be in the Omaha, NE area.About First AdvantageAt First Advantage (Nasdaq: FA), people are at the heart of everything we do. First Advantage is a global inclusive workforce devoted to diverse voices, and a provider of mission-critical background screening solutions to Fortune 100 and Global 500 brands.What You'll DoThe Sr. Customer Success Partner is a member of the Account Management Team. This is a consultative sales and large account management position to grow revenue in strategic accounts through sales of First Advantage products and solutions within a smaller number of named accounts. You will grow this revenue stream through the development and ongoing maintenance of a strategic account plan and the definition of strategic deployment of resources required to drive penetration of FA solutions through the enterprise within assigned accounts, while maintaining base revenue already present in those accounts. You will coordinate with customers, operations management, and technology to ensure service levels are maintained.ResponsibilitiesProgram ManagementDevelop clear and thorough sales account plans detailing relevant information about customers, their industries, and their specific RISK history.Track revenue trends and sales opportunities and analyze competitive threats.Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.Identify additional products or solutions FA can provide.Identify required cross-functional resources needed to maximize revenue opportunities and penetrate the market with FA products and solutions.Demonstrate understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits, meaningfully to customers; answer client questions or implement solutions in a timely fashion.Maintain a current understanding of First Advantage competitor offerings (price, product, service, or solution) to sell the advantages of First Advantage over competitors.Prepare and deliver quarterly and annual client business reviews.Document and manage all action/project plans for assigned client base.Analyze trends and make recommendations on potential changes to customer programs; intervene as required to ensure customer satisfaction; provide solutions to business problems by analyzing root causes and bringing resolution.Update and maintain knowledge of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices.Constantly seek, share, and implement best practices.Establish and maintain excellent customer relationships at all levels to provide superior service and solutions; manage customers with clear communication and needs analysis; provide internal leadership in a heavily matrixed environment managing several cross-functional resources.Partner with internal account team to review program performance.AdministrativeManage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs.Manage contract renewals and proposal responses to RFPs.Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to customers.Manage monitoring and reporting programs for customers.Perform other duties as assigned.ExperienceBachelor's Degree or equivalent (MBA optional but preferred).7+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and/or Global accounts with C-level relationship experience.Work experience in professional account management and sales environment is desirable.Proficiency with MS Office applications including Word, PowerPoint, and Excel.Salesforce use and familiarity in helping track client information helpful.Strong oral and written communication, and interpersonal skills.Outstanding multi-tasking and time-management abilities.Excellent organizational, analytical, problem analysis and problem-solving skills.Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity.Ability to navigate large organizations and build strong internal partnerships.Why First Advantage is Your Next Big Career MoveFirst Advantage is going through a technology transformation. The role is for experts excited to work with advanced technologies, provide best-in-class user experience, drive development and deployment of scalable solutions, and guide agile teams and clients through meaningful changes as the company expands.Additional benefits offered to eligible people include:Ability to work remotely with occasional business travel.Medical, Vision, Dental, and supplementary benefit plans.401k with an employer match, and an Employee Stock Purchase Plan (ESPP).Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays.Access to tech and growth opportunities, and leaders who want you to succeed.CompensationThe salary range for this position is approximately $90-110K base annually, and offers are tailored within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors relevant during the interview process.Equal Opportunity EmploymentFirst Advantage is an equal opportunity employer and does not discriminate on the basis of protected characteristics.

Sr. Customer Success Partner, HealthCare Vertical (US Remote)

Emma

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www.fadv.com/

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