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Requirements and responsibilities
Meet SienaSiena is the Agent of Record for consumer brands. One agent that owns the entire customer journey, running on a shared intelligence layer no point tool can replicate.Consumer brands run ten or more disconnected tools to manage their customers. We collapse that stack into a single agent. It started with support, the hardest surface a brand has, and it expands from there: Shopping Agent, Social Agent, Siena working alongside a brand's own operators. One agent across every surface, with shared memory, shared context, and shared tools.Hundreds of brands already run real customer volume on Siena in production. This is built, working, and growing, and we are racing to build what comes next.The teamWe are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.If you want to own real problems rather than close tickets, keep reading.The roleAs a Product Specialist at Siena, you become the resident expert on how our platform works end-to-end: how each agent behaves, and how they work together as one system. You own a defined product surface deeply, you diagnose it with authority, and you're the bridge between the customers using it and the PM shaping where it goes next.You're T-shaped. You know the whole platform end-to-end, and you go deep on one or two agents that become your own. You learn the product cold (prompt engineering, config, deployment), and then you put that knowledge to work across a range of product activities. This is a versatile, hands-on, product-minded role, not a ticket-closing one. You'll work a support queue, but the point isn't the queue, it's what it teaches you about how the product behaves in the real world.You're energized by the loop: learn the product cold, diagnose agent behavior, enable people to use it, spot the themes, feed product, repeat.If you've ever sat close to a product, noticed something the roadmap was missing, and pushed to change it, this role is built for you. It's for someone who's excited to work across a variety of product-related activities and wants to grow into product management, product marketing, deployment, or agent deployments.Who you areProduct-minded above all: you go outside your job description to champion change and influence what gets builtYou've taken themes across tickets or customer feedback and used them to push product or roadmap directionGenuinely curious about how things work under the hood, happy to roll up your sleeves. You don't see a support queue as beneath youA clear communicator who moves between technical and non-technical people without losing eitherAI-native: you use AI tools to do real work at scale, and you reach for new ones without being askedYou want into product, fast and deepBased in EMEA or North America for strong timezone crossover with the teamBonus points if you've worked in e-commerce or DTC brands, social media or community management, or done hands-on CX at scaleNice to have, not required: hands-on with APIs, Shopify themes, prompt engineering, or user researchWhat you'll doYou'll work closely with our product team and leadership across a variety of product-related activities, including but not limited to:Own a defined Siena product surface and become its resident expertLearn the platform cold: how the agents behave, how they work together, prompt engineering, config, deploymentDiagnose agent behavior with authority: product, config, or customer setupRun the feedback loop to the PM: turn the patterns you see across customers into clear, prioritized signal that shapes the roadmapOwn enablement: the docs, guides, and live-chat material that sit between too-technical and too-marketingRun webinars and demos, support sales, and do the market research the team needsWork the support queue on your surface, not as overflow, but as your direct line to how the product behavesWhy Siena?Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.Work that ships and matters. What you build reaches real consumer brands fast.A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.Great salary plus equity or stock grants. Own a piece of what you build.Learning budget. If you are growing, so are we.AI-fluency by default. Few places will push your work with production AI further or faster.Our valuesThe people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback—both giving and receiving it—because they care more about getting things right than being polite. They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.Our approach to AIThe people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.
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