We’re looking for a Mobile Support engineer to help grow our telecom team. This role will be hands on and you will work with our telecom team, core engineering team, and Level 1/2 customer support escalation groups, in order to monitor, troubleshoot, and properly escalate real-time core network or infrastructure issues that could affect customers.Your role will be part of the telecom team within a dynamic and busy telecom company and will work alongside individuals who are highly experienced and experts in their field. This is a great opportunity for someone who wants to learn all about mobile telecom networks.You will maintain and improve the OXIO’s network and provide technical support, fault investigation and troubleshooting of all issues on the network. You will keep the performance of our telecom network at optimum levels by ensuring that network/application problems are detected and corrected according to agreed KPI and SLA.Key responsibilities :TechnicalGood understanding of Mobile Networks 2G/3G/4G/5GTroubleshooting complex issues by analyzing end to end call traces in several protocols and interfaces (MAP, TCAP, RANAP, DIAMETER, SIP, GTP, GTPv2, S1AP, SGsAP,IuCS, IuPS, Gr, Gn/Gp, S6a, S11, S5/S8, Gm, Rx, Cx etc.)Troubleshooting International Roaming issues (voice and data) reported by outbound subscribers.Working together with worldwide mobile operator engineers to make live tests and perform analysis to find the root causeCreating on-demand dashboards to monitor specific metrics or to validate restoring of services after failuresTechnical support to NOC engineers to analyze and solve issues.Liase with MNOs to represent the telecom team on the country.ManagementResponsive to L3 telecom incidents, NOC hotline calls and emailsPerforms L3-level troubleshooting and resolves or escalates on telecom matters.Development of KPIs and other metrics to monitor key aspects in mobile network performanceDevelopment of training material related to signalling / troubleshooting / best practicesReport and coordinate faults rectification with other operators and service providersAbility to troubleshoot, document, and assess proper escalation channel and team or group.Key qualifications :10+ years experience working in a telecom environment doing L3 support or similar rolesProtocol signalling analysis and troubleshooting in different protocols and interfaces of 2G/3G/4G/VoLTE networksSolid understanding of OSI model and TCP/IP networking, both IPv4 and IPv6.Analysis of signalling traces using WiresharkSS7 signalling network troubleshootingProficiency with Grafana, Prometheus, ElasticSearchBasic Python / Linux / Bash knowledgeAbility to work on a 24/7 on-call rotating rosterExcellent written and verbal communication skillsExcellent interpersonal skillsProficient English written and spokenOXIO is committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued and empowered.

Mobile Telecom Support Engineer

Emma

Responsibilities

Skills wanted:

Language(s) required:

About OXIO Corporation:

oxio.com

Admin access needed