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Responsibilities
As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:Directly manage all aspects of customer service and care with our clientsIndependently troubleshoot and repair a variety of high-speed cash-handling equipmentTrack and manage parts/toolsStay abreast of changes in technical and functional elements of GLORY equipmentPAY RANGE:$20 - $27 an hourActual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.A 10% shift differential will be paid for working 2nd shift hours.WORK SCHEDULE: Days: Monday - FridayTime: 8:00 am - 5:00 pm, On call rotation every four weeksMain ResponsibilitiesEnsure overall customer satisfactionDiagnose system problems and make repairsKeep customer apprised of progress during maintenance or a down system situationComplete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistanceAny other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage).Skills, Knowledge & ExpertiseEducation Level:Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferredQualifications: Excellent customer service and communication skillWorking knowledge of personal computers especially Microsoft Office, navigation across network sites and email communicationLogical trouble shooting skills and capability to isolate problems at PCB or component levelAbility to effectively work with electric schematics, logic diagrams, mechanical drawingsAC/DC power distribution, and digital/analog circuitryExperience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experienceHold a Valid Driver’s LicenseWhile some computer knowledge is required, this position is focused electro-mechanical repair. The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals.REQUIRED SKILLS AND COMPETENCIES A company van is provided, and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territoryMust be able to lift up to 50 pounds without assistanceMust be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twistMust be able to work at all our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.Ability to work weekends and/or holidays on a rotational basis to accommodate business needsMust be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasionsMust be able to drive to customer sites during working hoursOccasional travel outside your assigned territory including air and overnight travel may be necessaryAbility to accommodate limited accessibility at a job siteAbility to work autonomously with minimal supervisionBenefitsGlory is proud to share that our benefit package ranks in the top 25% across the country!Benefits:401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contributionHealth insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue ShieldPaid Parental LeaveMDLive – 24/7 Virtual Doctor plus a Nurse Line Dental insuranceVision insuranceFSA / Dependent CareVoluntary Life InsuranceBasic Life insurance and AD&D – Company paid Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of servicePaid Sick days based on City/State requirements Paid Holidays – 9 to 11 days based on start dateProfessional development assistanceEducation assistanceAdoption AssistanceLegal and ID Theft plansAnnual Bonus opportunity Opportunities for internal promotions/career advancement Company Vehicle/Insurance – this benefit only applies to certain positions About GLORYGlobal Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes.Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.Glory Values The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.Customer Delight. We put our customers first.Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together. The employee must regularly lift and /or move up to 50 pounds without assistance. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands and finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is required to stand; walk and stoop, kneel, squat, sit, and twist. The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important in achieving job objectives.
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