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Who is sa.globalsa.global addresses industry challenges through vertical-focused solutions. Leveraging modern technologies like AI and Copilot, we empower organizations to make intelligent decisions and act faster. Our solutions and services are 100% based on Microsoft business applications and the Microsoft Business Cloud, and benefit advertising and marketing, accounting, architecture and engineering, consulting, homebuilding, legal, and IT services companies. Through our industry-first approach, we want to put solutions in the hands of people closest to the problem to enable organizations to act faster and make intelligent decisions.Over 800,000 users in 80 countries around the world rely on sa.global's industry-focused expertise to gain value faster, adapt quickly to changes, and build for the future. We have 30+ years of real-world experience, we are an 11-time winner of the Microsoft Dynamics Partner of the Year Award, and we’ve been a part of Microsoft’s elite Inner Circle for11 years. Our global organization has a 1000-member team across 25 countries.For more information, visit www.saglobal.comWhy Choose sa.globalOpen, flexible, vibrant, collaborative, and diverse – these are just some of the terms that our employees use to describe the culture at sa.global. We believe and encourage innovative and dynamic thinking. Our culture and values give us the extra edge to help us scale greater heights.Led by our Core Values: Agile, Capable, and Committed, which form an integral part of who we are, we constantly strive to provide an inclusive work environment. Our employees come from varied cultural and social backgrounds, and we strive each day to work towards making sa.global a great place to work.Values of sa.globalContribute towards a working environment that represents “one sa.global” where everyone is seen as an equal, and equality and diversity is championedInteract with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy, and professionalismCome as you are, make work fun & others successful, and foster an always learning mentalityPosition Overview sa.global is looking for a skilled D365 Finance & Operations (F&O) Developer to join our dynamic Managed Services team in Colombia. As a Managed Services D365 Finance & Operations (F&O) Developer, you will deliver high-quality technical development, troubleshooting, and enhancements for D365 F&O environments, ensuring our clients receive reliable, efficient, and well-designed technical solutions.Areas of ResponsibilityProvide hands-on development, troubleshooting, and technical support for D365 Finance & Operations in response to client requests within Service Level Targets (SLTs)Collaborate closely with client stakeholders to enhance their use of D365 F&O, applying best practices in development and support deliveryProactively identify, analyse, and resolve technical issues and risks to minimise disruption for clientsCollaborate with team members as part of a global managed services divisionRecommend improvements to internal development standards, support methodologies, and technical processesContribute to the analysis, development, and implementation of opportunities for additional services or enhancements that can benefit clientsLiaise with Microsoft and ISV partners to address technical issues relevant to client environmentsCommit to ongoing professional development, pursuing relevant certifications where appropriateMaintain a professional and positive representation of the business in all interactionsTechnical ResponsibilitiesMonitoring of live support cases; ensuring clients are kept up to date regarding progress and recording all client related information on the relevant portalsPerform routine technical checks on applications and environments and report findings to senior members of the teamAssist with maintenance, development, and improvement of sa.global internal systems and client systemsDevelop customisations and extensions within D365 Finance & Operations using X++ and the extension frameworkDesign, develop, and deploy technical solutions including integrations, enhancements, and system improvements using relevant development tools and technologiesWork with data entities, APIs, and integration frameworks to enable data exchange between D365 F&O and other systemsConduct debugging and root cause analysis of technical issues within client environmentsConduct unit testing and debugging of developments to ensure they meet specified requirements and are free of defectsCreate and maintain technical documentation including technical design documents, code documentation, and deployment instructionsEnsure that all customisations and developments adhere to security, compliance, and performance standardsCollaborate with functional consultants, business analysts, and other stakeholders to translate business requirements into technical solutionsSkills and ExperienceDemonstrated experience developing solutions within Microsoft Dynamics 365 Finance & OperationsStrong knowledge of X++ development and Dynamics 365 extension patternsExperience working with Azure DevOps for source control and development lifecycle managementExperience working with integrations, data entities, and APIs within the Dynamics ecosystemStrong analytical and troubleshooting skills in complex technical environmentsAbility to manage complex technical support scenarios within enterprise systemsAttention to detail and a strong commitment to delivering high-quality technical solutionsVersatile experience across different industries and client environmentsProven ability to analyse and solve complex problems with innovative solutionsSelf-directed and capable of managing multiple priorities effectivelyStrong client-facing communication skills and ability to remain composed under pressureStrong focus on client satisfaction and delivering a positive service experienceEducationBachelor's degree in information technology or equivalent professional qualificationsRelevant Microsoft certifications are preferred
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