Client Success Manager at Remote Coworker

Role OverviewWe're hiring a Client Success Manager to help manage and grow our client relationships. You'll start by getting familiar with a mix of existing accounts, and as you settle in, you'll take part in interviewing and placing new candidates and build up your own portfolio of clients from there.You'll be the strategic point of contact ensuring every client is getting real value from their virtual professional, spotting risk before it becomes churn, and turning satisfied clients into long-term partners. You'll work closely with a team of Account Managers who handle day-to-day oversight of the virtual professionals, while you focus on the bigger picture: retention, growth, and the overall health of each account.Key ResponsibilitiesBuild up and manage a portfolio of client accounts, starting with a mix of existing clients and growing through interviewing and placing new candidatesRun regular business reviews with clients to track performance, surface wins, and address concerns earlyPartner with Account Managers to make sure virtual professionals are set up to succeed and clients are getting the support they needIdentify at-risk accounts and step in proactively with a plan, not just a reactionSpot opportunities to expand or deepen the relationship with existing clientsHandle escalations with a calm, solutions-first approach that protects the relationshipReport on account health, retention metrics, and trends to leadershipQualifications & RequirementsProven experience in client success, account management, or a similar client-facing roleA track record of managing a portfolio of accounts and hitting retention or satisfaction targetsExcellent communication skills — you can deliver hard news as easily as good news, and clients trust you either wayComfortable managing multiple relationships and priorities without losing attention to detailExperience working with or managing remote teams is a strong plusSelf-starter who thrives with autonomy and doesn't need to be micromanagedWhy Remote CoworkerFully remote role with a flexible scheduleWork with a growing, international client baseA team that values ownership and gives you the room to actually run your accountsReal opportunity for growth as the company scalesStrong earning potential: once you've built up your portfolio to 25 successfully retained clients, incentives and bonuses kick in on top of your base pay

Client Success Manager

Emma

Responsibilities

Skills wanted:

Language(s) required:

Karl Whilness Villalobos

Karl Whilness Villalobos

About Remote Coworker:

mission:

remotecoworker.com/

Admin access needed