David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard an French speaking Customer Service Representative to join their team in Lisbon.Position: Customer Service RepresentativeLocation: Lisbon, PortugalWork model: Remote (within Lisbon Area)Employment type: fixed term (6 months) with possibility of extension / permanent contractRemuneration: Base salaryDUTIES AND RESPONSIBILITIES:Handle customer interactions across various communication channels, including phone, email, live chat, and social mediaProvide clear and accurate information in response to customer inquiries, following established company policies and proceduresAssist with general questions, product or service information, and basic technical supportRespond to incoming customer requests and accurately document relevant case details in the appropriate systemsEscalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessaryCollaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closureManage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisorsOffer feedback to improve service processes and contribute to team knowledge sharing. REQUIREMENTS:Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level)Strong verbal and written communication skills across various platforms (phone, email, chat, social media)Basic understanding of customer service principles and the ability to follow standard proceduresAbility to handle technical inquiries and troubleshoot common issues with guidanceAbility to quickly learn new softwares and technologiesEffective problem-solving skills and the ability to work collaboratively in a team-oriented environmentOrganized, detail-oriented, and able to manage multiple tasks simultaneouslyWillingness to learn and adapt in a fast-paced or evolving support environment. OFFER:Opportunity to work with a leading global travel & tourism brandCompetitive salary with performance-based incentivesProfessional growth opportunities within the BPO industryCollaborative and supportive work environmentAccess to exclusive travel perks and discountsAnd many more!

Customer Service Representative (French)

Emma

Responsibilities

Skills wanted:

Language(s) required:

David Kennedy

David Kennedy

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www.davidkennedyrecruitment.com/

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