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Responsibilities
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty.Front powers the way teams communicate with their customers — and security is foundational to keeping that trust. We’re looking for a Senior Security Operations Engineer to help protect Front’s customers, employees, and platform by strengthening detection, response, and security operations at scale.You’ll partner closely with Engineering, IT, Legal, and Business leaders to reduce risk, respond to incidents, and continuously raise the security bar across the company.What will you be doing?Own end-to-end security incident response, including triage, containment, eradication, recovery, and post-incident learningsBuild and continuously improve detection coverage across cloud, endpoint, identity, and SaaS systemsDevelop security automation and workflows to reduce manual toil and improve response speedLead investigations into suspicious activity, account compromise, and potential data exposure eventsPartner with Engineering and IT to harden systems, improve logging/telemetry, and close recurring control gapsDrive readiness through tabletop exercises, runbooks, metrics, and operational reviewsManage security tooling configuration and tuning (SIEM, EDR, IAM, alerting) to reduce noise and increase fidelityCommunicate clearly during high-severity situations, aligning stakeholders on impact, status, and next stepsWhat skills and experience do you need?5+ years of experience in Security Operations, Incident Response, Detection Engineering, or similar security rolesStrong understanding of attacker techniques and defensive strategies across cloud, endpoint, identity, and network surfacesHands-on experience with SIEMs, EDR platforms, and investigation workflows (including log querying and alert tuning)Ability to AI tools to streamline security operations and responseExperience building incident response processes, playbooks, and operational metrics that scale with company growthStrong cross-functional collaboration skills, with the ability to influence Engineering and IT partners without relying on authorityCalm, structured decision-making under pressure, with strong written incident communicationAI fluency: ability to use AI tools to accelerate investigations (summarization, clustering, query generation) while validating outputs and protecting sensitive dataWhat we offerCompetitive salary in USD6-month contract with a possibility of extension
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