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Responsibilities
About the RoleThe Associate Application Support Specialist is responsible for providing technical support to internal business users on issues related to line of business systems. In this role, you'll be a key advocate for the people you support — ensuring issues are resolved efficiently, communication is clear, and internal systems run smoothly.Your Role Responsibilities — Here's What You'll DoRespond to internal business user requests for assistance pertaining to internal business systemsAdvocate for the end user by providing regular, proactive communication to requestors, keeping them fully informed on the progress of their requestsTroubleshoot and resolve issues using company systems, utilities, and support processes, collaborating with team members as neededImplement platform configuration changes in line of business systems to fulfill business requestsTest all platform configuration changes to verify they meet business needs and perform as expectedSafeguard the security, integrity, and confidentiality of internal systems and data by adhering to company security protocolsRole Essentials — What You'll BringBachelor's degree or equivalent experienceHands-on experience supporting applicationsStrong oral and written communication skills, with the ability to engage others with professionalism, discretion, and tactProven critical thinking and problem-solving abilitiesDemonstrated ability to handle sensitive information with care and confidentialityWhat We'd Like to SeeExperience composing technical documentation to capture request resolution activityAbility to identify software irregularities and performance issues and escalate appropriatelyStrong collaboration skills with the ability to work effectively within a team environmentAttention to detail with the ability to thrive in a fast-paced, deadline-driven environmentAbility to work both independently and cross-functionally with minimal directionAbout HylandHyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.#HylandLifeSince 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.Equal Opportunity StatementHyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.
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