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Responsibilities
Handoff is seeking a highly organized, customer-focused Sales & Customer Service Coordinator to support our growing corporate housing operations. This role serves as a key liaison between our sales team, operations team, multifamily communities, partner network, and clients to ensure an exceptional customer experience from inquiry through move-out.The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment where responsiveness and communication are critical. This position requires someone who enjoys building relationships, solving problems, and managing multiple priorities simultaneously.Because our clients often have time-sensitive housing needs, quick response times, exceptional communication, and a sense of urgency are essential for success in this role.Key ResponsibilitiesSales SupportAssist the sales team with sourcing apartment availability for new client requests.Communicate with apartment communities and partner providers to obtain pricing and availability.Maintain relationships with TurnKey's nationwide partner network.Coordinate housing options that align with client requirements.Assist with proposal preparation and sales support activities.Customer ServiceServe as a primary point of contact for resident and client inquiries.Respond promptly to phone calls and emails from residents, clients, apartment communities, and partners.Coordinate maintenance requests with apartment communities and vendors.Track service requests through completion and provide timely updates to residents and clients.Sales & Customer Service Coordinator Job DescriptionWork closely with the Operations Team to ensure issues are resolved quickly and professionally.Escalate urgent matters when appropriate.Administrative SupportMaintain accurate records within company systems.Document customer interactions and follow-up activities.Assist with operational projects and administrative tasks as assigned.Support cross-functional communication between Sales and Operations.QualificationsRequiredMinimum 2 years of customer service experienceFluent in spoken and written EnglishExcellent verbal and written communication skillsComfortable communicating professionally by phone and emailStrong organizational and multitasking abilitiesAbility to prioritize competing responsibilities in a fast-paced environmentStrong attention to detailAbility to work independently while collaborating effectively with a remote teamProficient in Microsoft Office and web-based software platformsPreferredExperience in property management, multifamily housing, corporate housing, hospitality, or relocation servicesPrevious experience supporting sales teamsExperience working with CRM or property management software
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