IT Help Desk at Contact Point 360 | Torre
IT Help Desk
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Contact Point 360

IT Help Desk

Contact Point 360
Posted by
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Emma
Emma
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Full-time

Legal agreement: Employment

Compensation COP1.5M/month
~USD471/month
Non-negotiable
location_on
Remote (for Bogotá, Colombia residents)
Posted over 4 years ago

Responsibilities

Support end-users in their use of applications such as Microsoft Office, VPN, etc. Install, modify, and repair computer software. The ideal candidate for this role will also have the following qualifications and skills: A constant learner, you are willing to ask for help and share what you have learned with others With an analytical mind and a kind spirit, you can explain solutions to people with varying degrees of technical knowledge Accountable, you uphold the metrics and standards set by your Team Lead and look for opportunities to improve and advance performance A passion for technical solutions, you have basic knowledge in areas like Windows Servers, Active Directory, Networking, and Virtualisation, Minimum 2-years IT Help Desk/Support Experience or equivalent combination of education and experience Certifications in Microsoft, CompTIA A+/Network+ are considered an asset Provide troubleshooting and technical support via phone, web-based tools, and email. Provide voice-based and remote technical support to end-users for all standard desktop issues Responds to queries, run diagnostic programs, isolates problem, determines and implements solutions What do we offer you? Competitive salary. Freelance contract. Growth opportunities.
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