- Inclusion, diversity, and belonging are core to Amount's values, and they are supported by empowering engagement and learning, increasing diverse representation, and fostering a culture of inclusivity.
- Amount is a certified Diverse and Inclusive Employer.
- Amount has raised $281M in total equity capital since inception, including most recently at a valuation of $1B. Investors include WestCap, Hanaco Ventures, Goldman Sachs, Invus Opportunities, Barclays, Mastercard, and PSCU.
As a Customer Success Manager at Amount, you will be responsible for fostering strong relationships with clients, ensuring their satisfaction and success in utilizing financial technology solutions. You will be the primary point of contact for customers, providing proactive communication, issue resolution, and strategic guidance to help clients achieve their business objectives. Additionally, you will collaborate closely with cross-functional teams to ensure a seamless customer experience.
Responsibilities:
- Build and maintain strong relationships with key clients, understanding their business needs and ensuring our solutions align with their goals.
- Guide clients through the onboarding process, providing training on fintech products and services to maximize their utilization and value.
- Initiate regular check-ins with clients to assess satisfaction, address concerns, and communicate product updates or enhancements.
- Act as a liaison between clients and internal teams, facilitating the resolution of any issues or challenges promptly and effectively.
- Identify opportunities for customer advocacy, such as testimonials, case studies, or referrals, to showcase successful partnerships.
- Gather client feedback on products and services, collaborating with the product team to drive continuous improvement.
- Work closely with sales teams to ensure timely renewals and identify upsell opportunities based on client needs and usage.
