Now hiring!
You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Posted about 1 year ago
Responsibilities & more
As we broaden our operations in the US, we are on the lookout for a proactive Customer Success Manager to enhance our client support and ensure outstanding client satisfaction. As a Customer Success Manager, you will play a pivotal role in managing the end-to-end customer experience. Your responsibilities will span across operations, logistics, order processing, helpdesk support, and customer service, ensuring seamless interactions and high-level service delivery. You will work 8:30 a.m. to 5 p.m. EST, with a 30-minute lunch break.
Key Responsibilities:
1) Operations Management:
• Manage day-to-day operations, ensuring optimal customer interaction and service delivery.
• Work collaboratively with our 3-PL partner and our German IT team to streamline processes and boost operational efficiency.
2) Logistics and Order Processing:
• Handle logistics and order fulfillment processes to align with customer expectations.
• Oversee inventory and resolve technical issues to guarantee prompt product delivery.
3) Helpdesk Support:
• Act as the main point of contact for all customer service inquiries and conflict resolution.
• Employ our Helpdesk system to document interactions and maintain up-to-date customer records.
4) Customer Service Excellence:
• Formulate and implement strategies to improve customer satisfaction and loyalty.
• Address customer concerns proactively to foster a positive service experience.
Qualifications:
• Bachelor’s degree in communications, Operations, or relevant field.
• Proven track record in customer success or operations management roles.
• Experience with Odoo or similar ERP systems, demonstrating proficiency in leveraging these platforms for improved business operations.
• Exceptional communication skills and a commitment to deliver customer-focused solutions.
• Capable of managing multiple priorities in a dynamic, remote work environment.
• Strong initiative and ownership, aligned with our guiding principles of taking responsibility, continuous improvement, and establishing sustainable structures.
Save time and money
You can centralize your candidate pipeline with Torre's AI for free.
Exclusively for reputable companies.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)