Customer Success & Relaxation Specialist at LA SIESTA | Torre
Customer Success & Relaxation Specialist
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LA SIESTA

Customer Success & Relaxation Specialist

LA SIESTA
Posted by
David Giraldo Valencia
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(1.3K) info
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Join our vibrant international team at LA SIESTA, a premier manufacturer and distributor of hammocks.
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Full-time

Legal agreement: Contractor

Currency exchange and taxes to be paid by:

Candidate

Compensation
USD1.8K - 2.5K/month
Non-negotiable
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Remote (specific timezone)
public
GMT-08:00 to GMT-02:00
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Posted over 1 year ago

Requirements and responsibilities

As we broaden our operations in the US, we are on the lookout for a proactive Customer Success Manager to enhance our client support and ensure outstanding client satisfaction. As a Customer Success Manager, you will play a pivotal role in managing the end-to-end customer experience. Your responsibilities will span across operations, logistics, order processing, helpdesk support, and customer service, ensuring seamless interactions and high-level service delivery. You will work 8:30 a.m. to 5 p.m. EST, with a 30-minute lunch break. Key Responsibilities: 1) Operations Management: • Manage day-to-day operations, ensuring optimal customer interaction and service delivery. • Work collaboratively with our 3-PL partner and our German IT team to streamline processes and boost operational efficiency. 2) Logistics and Order Processing: • Handle logistics and order fulfillment processes to align with customer expectations. • Oversee inventory and resolve technical issues to guarantee prompt product delivery. 3) Helpdesk Support: • Act as the main point of contact for all customer service inquiries and conflict resolution. • Employ our Helpdesk system to document interactions and maintain up-to-date customer records. 4) Customer Service Excellence: • Formulate and implement strategies to improve customer satisfaction and loyalty. • Address customer concerns proactively to foster a positive service experience. Qualifications: • Bachelor’s degree in communications, Operations, or relevant field. • Proven track record in customer success or operations management roles. • Experience with Odoo or similar ERP systems, demonstrating proficiency in leveraging these platforms for improved business operations. • Exceptional communication skills and a commitment to deliver customer-focused solutions. • Capable of managing multiple priorities in a dynamic, remote work environment. • Strong initiative and ownership, aligned with our guiding principles of taking responsibility, continuous improvement, and establishing sustainable structures.
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