Customer Success Executive (CRM & Loyalty) at Qivos | Torre

Customer Success Executive (CRM & Loyalty)

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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Remote (anywhere)
Posted about 3 years ago

Responsibilities


Qivos is a marketing technology agency that creates loyalty through customer data intelligence and machine learning. By collecting data in-store and online, Qivos builds unified customer profiles. We leverage customer data and offer personalized experiences to consumers with advanced marketing technology solutions powered by machine learning. Through Qivos Cloud, we help our clients to reach, connect and delight with their customers faster and in a more accurate way. As a Customer Success Executive, you will be part of our experienced and award-winning Customer Success team, who have overall responsibility for customer success management with regards to planning, producing, costing of CRM & loyalty projects and campaigns. You will report to the Customer Success Manager. Responsibilities: - General execution and reporting of Customer Success Services and hyper-personalized campaigns (Viber/SMS/Email/In app messaged/Push notifications etc). - Plan, execute and evaluate crm marketing campaigns (SMS/Viber/Email/ Push etc messages) - Evaluate results and calculate ROI - Respond promptly and communicate to customer inquiries (SMS / Viber campaigns / Email send outs / Newsletters, online surveys, mobile apps, queries & reports, etc.) in case clarifications are needed - Create/Edit Email templates using html code - Create & execute online surveys - Resolve any potential issues that might occur internally or with provider(s) in relation to the accounts allocated by the Customer Success Manager - Deal directly with customers either by telephone, electronically or face to face - Prepare reports, bi-weekly, monthly, annually etc., when required - Participate in forming and developing analyses and proposals