Posted over 3 years ago
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Responsibilities
🟣 Gupshup is a global company with different products, including CPaSS (WhatsApp, Instagram, Twitter, Voice, SMS, Email) and products that use AI.
Our engineers are focused on details, they are always open to help and guide the clients with transparency and looking for their success.
🟣 Requirements:
🔹 High experience in customer service, Jira and Zendesk.
🔹 Strong knowledge in JavaScript, Python, Web API and SQL.
🟣 Responsibilities:
🔹 Listening to customer concerns and providing information, answers, or responses.
🔹 Taking orders and processing billings and payments.
🔹 Obtaining and correctly recording customer information.
🔹 Reviewing and making changes to customer accounts.
🔹 Handling customer complaints and processing returns effectively.
🔹 Keeping records of customer interactions.
🔹 Ensuring customer satisfaction or referring customers to supervisors.
🔹 Identifying opportunities to up-sell other products and services.
This job post is closed.