Bilingual customer service representative (French-English) at Artika | Torre
Bilingual customer service representative (French-English)
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Artika

Bilingual customer service representative (French-English)

Artika
Posted by
Santiago Londoño
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Base compensation USD1.2k/month

+ Paid training

Non-negotiable
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Remote (for Argentina residents)
Remote (for Bolivia residents)
Remote (for Brazil residents)
Remote (for Chile residents)
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Visa sponsorship: No
Posted over 3 years ago
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Responsibilities

⚠️ Work schedule: * Monday - Friday, from 8:30 AM (EST) to 5 PM (EST). * Once every three months: Thursday - Monday, from 8:30 AM (EST) to 5 PM (EST). Requirements: * Fluent in English (spoken and written). * Fluent in French (spoken and written). * Solution-oriented and customer service-focused. * Strong organizational skills and ability to manage priorities effectively. * Call center experience. * Help desk experience. * Excellent computer knowledge of Office Suite * CRM experience is a nice to have. * Able to work under pressure and within a constantly changing environment. * Autonomous, resourceful, and a team player. * Minimum 50 Mbps of internet connection. (This will be tested) * Typing speed of 40 WPM (words per minute). (This will be tested) Responsibilities: * Deliver service and support to end-users. * Interact with customers to provide and process information in response to inquiries, concerns, sales, and requests about Artika products or Care Services. * Gather customer information and determine the issue by evaluating and analyzing the symptoms. * Research required information using available resources and redirecting problems to the appropriate resource. * Follow standard processes and procedures. Improve client references by writing and maintaining documentation. * Identify and escalate priority issues per client specifications. * Accurately process and record call transactions using designated tracking software. * Offer alternative solutions to retain customers and retailers' business when appropriate. * Follow up and make scheduled emails or callbacks to retailers or customers. * Promote the wide range of Artika products offered. * Support sales to provide seamless and continuous customer service.
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