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Responsibilities
Role purposeLead the education delivery system and help make Pennylane users autonomous at scale. You set direction, orchestrate priorities, and ensure education ships with every major release—fast, consistent, and measured—across Help Center, Academy, Forum, in-app, and program assets. You proactively collect needs, define priorities, set objectives, orchestrate production, and measure impact. You own the full content lifecycle, the standards, and the continuous improvement that keeps us ahead as we scale.Missions and responsibilities1) Set the User education delivery strategyDefine the quarterly education roadmap in partnership with Product, Education Programs, and Business teamsIdentify opportunities to improve user autonomy through new formats, channels, or workflowsDrive innovation projects: experimentation (A/B tests), new learning formats (interactive, AI-assisted), process improvementsMake trade-offs visible: prioritize ruthlessly across competing demands and communicate the why2) Build the education delivery system and lead the people who power itManage and coach Education Partners; hire, onboard, and grow the team.Plan capacity and coverage across product squads and Education Programs.Run rituals (planning, stand-ups, QA, retros).Build and run the external partners pipeline (suppliers, writers, instructional designers)Define SLAs and acceptance criteria for content production3) Orchestrate and scale the content lifecycle end-to-end ownerDrive the end-to-end content lifecycle using the Source → Build → Delivery model.Create and maintain templates, tone/voice, accessibility, taxonomy, and the central library.Define and enforce Education Definition of Done on Tier-1 releases (in-app + HC + Academy + metrics).With our Ops teams, build scalable processes to gather needs, publish updates, and collect feedback.4) Measurement and ROIWith the Analyst/Growth: dashboards for cycle time, reuse, externalization, acceptance/defects; trained vs untrained outcomes (deflection, adoption).Publish a monthly Content Ops report and a quarterly “education impact” pack.Your mission (Recap)Set the content vision, translate it into a quarterly operating plan, and align stakeholders.Monitor content production with the internal Education partners and external freelancers.Make hard trade-offs: decide what we do now, next, or never—and explain why.Build people and capabilities: coach, hire, and develop a high-trust, high-standards team.Be the single accountable owner for quality, speed, and outcomes of the content function.Represent Education with Product and Business leaders and protect the bar.Profile we’re looking forSolid experience in content operations/learning content/product content in B2B SaaS; proven team leadership (hiring, coaching, performance)Built a scaled production system (templates, QA, governance, processes) across multiple formats and channels.Vendor management (SLAs, QA, budgets) and experience with LLM-assisted workflows.Strong editor and systems thinker; knows how to make external writers productive and consistent.Data-driven; fluent with dashboards and data-driven decisions.Excellent collaboration with Product, PMM, and CS;French native/near-native and English professional.Nice to haveHelp Center/CMS, LMS/Academy, Community; fintech/accounting exposure.Tools you likely use: CMS/Help Center, LMS/Academy (we use Learnworlds), Community, analytics (Metabase), Notion, Content Creation tools (Parta.io), video/editing tools (Camtasia).Interview approachStep 1 - First interview with Simon (Talent Acquisition)Step 2 - Who interview with Simona (Head of Education)Step 3 - Case Study with Manon, Simona, OliviaStep 4 - Team Fit call with 2 team membersYour life easier🏢 Youll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone🌴 Wherever you are based, you will get 25 vacations days paid by Pennylane💵 Youll have a competitive compensation package📈 Youll get company shares to enjoy a piece of the success story youre building with us🏡 Youll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it⛹️ Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness🇬🇧 Youll have access to Busuu to perfect your English or your French💻 Youll get the latest Apple equipment🎉 We are committed to regularly coming together for company events such as Tech Days or our annual company seminar, fostering significant moments of cohesion for everyone.If you are based in France, you will have a French contract following French regulation on top of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…)Were working on providing those last advantages to our people based outside of France as well, but it can be quite more complex depending on different countries.Who are we looking for ?To thrive at Pennylane, you need :To speak English (level is assessed and appreciated according to the department youre applying to)To be energized by an ever-shifting work environmentTo be highly collaborative within your team or other stakeholdersSufficiently experienced to prioritize business-led actions on your day to day activityWe know that some people are less likely to apply than others, if they dont feel like they meet the full list of criteria.If you’re hesitating, we encourage you to apply : who knows, it might be the start of a meaningful and long-lasting collaboration.We also want to emphasize that we fully embrace diversity, equity and inclusion and that we’re doing our best to create a safe and inclusive environment.We are committed to providing an equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are. If anything, diversity makes us a more fun place to work at.We may use artificial intelligence AI tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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