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Responsibilities
Join Our Growing Dental Team:
- Are you an experienced Dental Virtual Assistant looking for a long-term opportunity with a U.S.-based company?
- We are expanding our team and are looking for reliable, detail-oriented professionals who are passionate about helping dental practices provide exceptional patient care.
- If you have experience working with U.S. dental offices and enjoy providing outstanding customer service, we would love to hear from you.
Responsibilities:
- Answering inbound and outbound patient calls.
- Scheduling and confirming appointments.
- Verifying dental insurance eligibility and benefits.
- Following up on treatment plans and unscheduled treatment.
- Posting insurance and patient payments.
- Assisting with dental billing and insurance claims.
- Responding to patient emails and text messages.
- Managing recalls and patient reminders.
- Maintaining accurate patient records.
- Providing exceptional customer service while representing our clients professionally.
Requirements:
- Minimum 2 years of experience working with a U.S. dental practice.
- Excellent written and spoken English.
- Professional phone presence.
- Experience with one or more dental practice management systems, such as Dentrix, Open Dental, Eaglesoft, Curve Dental, or CareStack.
- Experience verifying dental insurance.
- Strong computer skills and ability to multitask.
- Stable high-speed internet connection.
- Quiet, professional work environment.
- Reliable computer with headset and webcam.
- Available to work full-time during U.S. business hours.
Preferred Qualifications:
- Dental billing experience.
- Insurance claims submission and follow-up.
- Collections or accounts receivable experience.
- Treatment coordination.
- Knowledge of PPO insurance plans.
- Experience using VoIP phone systems.
Benefits:
- Full-time remote position.
- Long-term career opportunity.
- Competitive compensation.
- Supportive and professional team.
- Opportunities for growth and advancement.
- Work with established U.S. dental practices.
Candidate Attributes:
- Friendly and compassionate.
- Highly organized.
- Dependable.
- Self-motivated.
- Fast learners.
- Great communicators.
- Passionate about delivering excellent patient experiences.
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