Lead Product Designer at Augment CXM | Torre
Lead Product Designer
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Augment CXM

Lead Product Designer

Augment CXM
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You will define the future of human-AI communication, shaping products that empower global brands.
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Full-time

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182 Howard St, San Francisco, CA 94105, USA
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Posted 7 months ago

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Company DescriptionAugment has an opportunity for an entrepreneurial minded Product Designer to help define our flagship product - one that will redefine the communication process between brands and customers by blending AI and human intelligence.Our best-of-breed support and sales augmentation tools are deployed in marquee brands like Samsung and Dyson with many more awaiting implementation. Our products apply the latest techniques in natural language processing inside of modern consumer communication tools and as such we have a heavy focus on creating a user experience that can bridge the gap between human and artificial intelligence.Job DescriptionConduct user interviews and generative research to determine needs of existing clients and identify gaps in the marketPrototype and iterate challenging UX paradigms that incorporate AI technologies based on user research dataCollaborate with executive team in defining the product roadmap of features to grow the businessDesign conversational information architectures for various industry verticalsLead, mentor, grow our current and future product teamWork with high-quality, rich datasets from Fortune 500s to drive insights for our customersQualificationsExtensive experience leading design efforts for early stage startups (series A, seed or concept phase)Extremely strong grasp of UX fundamentals/tools and processesStrong knowledge and experience designing information architecturesExperience designing and optimizing analytics dashboards or data based productsExperience managing and designing products in the customer relationship management industryExperience designing/building/working with NLP, AI or ML based productsFamiliarity with sketch, zeplin, adobe creative suite or other similar UX design programsExperience building or leveraging design component librariesA comprehensive portfolio of UX design work to be incorporated into the application processExperience designing information architectures, specifically around how to create data mappings to reduce cognitive loadAdditional InformationPerks:Employee Wellness and Wellbeing is a top priority at Augment. Team members are provided a comprehensive health benefits package with medical, dental, and vision plans to meet their specific requirements.HSA savings options and a 401k program help employees plan for the future. And an unlimited vacation policy keeps everyone fresh.A nimble, energetic person team with an open and collaborative culture. We also get together occasionally for video game nights, happy hours, movies, bowling, ping pong, and our favorite all-you-can-eat Brazilian restaurant (and still find ways to have fun even when working remote).Augment is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
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