Job DescriptionDo you enjoy leading cross-functional teams through complex technology implementations? Are you energized by owning delivery, managing stakeholders, and guiding projects from early planning through production launch? Do you thrive in a remote, consulting-style environment where modernizing Digital Services on the ServiceNow platform is central to the work?OverviewServos is looking for a Senior Engagement Manager with strong technical project management experience, a consultative mindset, and the ability to lead teams and clients through complex ServiceNow delivery engagements from strategy through execution.LocationLocation: Remote (Must reside in Pacific or Mountain time zones)We AreA ServiceNow Elite Partner specializing in Customer Workflows (CSM/FSM) and Creator Workflows (AppEngine)A virtual team throughout the United States with headquarters in VirginiaDevoted to doing the right thing for our clients and team by leading with a human-first cultureAn experienced team of consultants who are dedicated to having fun and adding valueOpen minded and always welcoming new ideas and approachesYou AreAn experienced IT project manager with 6+ years of experience leading technical teams and consistently delivering results.Comfortable communicating effectively with senior-level stakeholders within client organizations.Experienced across the full software development or implementation life cycle, including analysis, design, development, testing, training, and operational support, with experience delivering enterprise platform implementations, specifically with ServiceNow a plus.Skilled at managing multiple projects in complex environments, solving problems, and navigating ambiguity.Knowledgeable in Agile delivery, including project estimation, solution design reviews, documentation creation and review, and peer code reviews.What You’ll DoDrive product specifications and project plans while managing the full software development life cycle from inception through production launch and post-production support.Provide oversight, operational management, and project management for software development and operations and maintenance initiatives on the ServiceNow platform.Plan, organize, secure, and manage resources to ensure successful delivery of program and project goals.Proactively identify and mitigate risks while adapting to changing priorities across multiple initiatives.Contribute to the growth of the ServiceNow practice by developing collateral, improving methodologies, supporting internal training, and advancing best practices.What We OfferA family first culture with unlimited PTO after the first yearHealth benefits with free coverage for you and competitive rates for your family401k plus a match and a variety of other benefitsAn investment in your continued growth and development with training opportunities and certificationsThe opportunity to make a difference with ServiceNow experts who truly believe in teamwork and changing the world